Chargebee’s SaaS Dispatch

Rethinking Transactional Emails - How to Ace Them, and Why You Should Do It

There's more to transactional emails than you think. Here's how to strike gold with them.

Written By

Sadhana Balaji

— July 20, 2017

Failed Payments and Involuntary Churn - The Definitive Guide

Implement these tactics at every stage of the payment failure life cycle to optimize your revenue recovery, recover as many failed payments as possible, and fight involuntary churn.

Written By

Yohann Kunders

— July 18, 2017

From Unit Economics To Negative Churn: Hitchhiking To SaaS Growth

From Unit Economics to expansion MRR to negative churn, meet the SaaS characters and metrics that make, break and change the course of your SaaS growth journey.

Written By

Sharan Suresh

— July 13, 2017

SaaS Metrics: It's never about the numbers. It's what we make of them.

SaaS metrics tell us what happened, when it happened, and leave us longing for the why. How do we make of them, what we make of them? Let’s find out.

Written By

Akash Sharma

— June 21, 2017

How to Experiment with SaaS Pricing Strategies - Teardowns of Shopify, Zendesk, and StatusPage

Learn how how these well-known SaaS players plan, test, learn, repeat, and nail their pricing games every year.

Written By

Sadhana Balaji

— June 20, 2017

Making Product Discovery Work in Small Teams

Product discovery doesn't just happen. One has to cast the net of dedicated research to catch ideas. Ideas in the waiting. Ideas seeking patterns. Learn how to go about it.

Written By

Sofia Quintero

— April 21, 2017

How to Champion your Customers' Values

The road to 'badass' customers is paved with a deep grasp of unspoken ambitions, and a series of deeds and deliberations that power their progress. Here's how Help Scout treads it.

Written By

Emily Triplett Lentz

— March 16, 2017