It was the end of the month. At a late-stage VC-backed business we currently work with, the finance and development teams locked horns in an accountability battle – a chaotic ‘Billing War.’ Spears were flung, and shields were raised. The finance team was agitated by the inaccuracies of an archaic billing system the developers had …
Continue reading “The Billing Wars: Starring The Finance and Dev Teams”
Exit surveys are antiques. Today’s subscription businesses are equipped with churn deflection funnels that are attentive to their customers’ needs and significantly improve retention. Want to build one for yourself? Dive in!
What does Netflix’s Q2 ’22 subscriber slide teach us about acting late? And how are B2B and B2C retention strategies different, considering that the two have very different purchase drivers?
Have a retention strategy but don’t know exactly how it impacts your bottom line? Chargebee Retention brings Retained Revenue Reporting to help unify and visualize the exact revenue figure your retained customers are generating for your business.
At a time when growing inflation and looming potential retention stretch discretionary spending thin, having a plan to retain customers is no longer enough.
Nothing that’s truly transformational, is simple. Like conquering planets, building products that outlive the people, or intercepting customer churn before it even happens. Innovation is supposed to be complex. Or is it?
What does it take to build a foolproof customer retention strategy? What has customer experience (CX) got to do with it? And what can two Coke bottles teach subscription eCommerce businesses about brand building? All of this, and more, as we explore the relationships between retention and perception and how it impacts the process of building a retention strategy from the ground up.
With over 53% of subscriber churn being involuntary, subscription boxes operating in a hypercompetitive market are adopting agile payment recovery practices and taking control of their recurring revenue stream. Are you keeping pace?
Key customer retention statistics, actionable strategies, industry-specific metrics, success stories, and more from our in-house retention experts for the subscription eCommerce community
Key customer retention statistics, actionable strategies, industry-specific metrics, success stories, and more from our in-house retention experts for the subscription eCommerce community.
Headless subscription and revenue management tools are now to eCommerce what ‘big data’ was to digital businesses in 2010. Learn how eCommerce brands like the Dollar Shave Club leveraged headless subscription management to build advanced scale-worthy platforms with little time and money and took on market leaders.