The old feedback at the point of cancellation always is a too-little-too-late effort in building relationships. Do you know about the 5 other active ways you can offer customers a cancellation experience that makes them want to stay?
1) Build an Online Funnel and Measure it NY State and California have passed consumer protection laws that make it required for companies who offer online purchase of subscriptions to offer an online cancellation option. In addition, customers, by a strong majority, prefer an online cancellation flow (according to a Chargebee Retention 2021 state of …
There are two kinds of companies – ones that think of retention reactively, and ones that use retention as a means to also fuel their subscription growth rocket. Which company are you? And how can you take your retention game a notch higher? All answers here.
When it comes to customer retention, companies need to shed one-size-fits-all strategies. Chargebee Retention’s reporting capabilities help you maximize your retention experiences by showing you what works for specific audiences.