From tacos to luxury cars, we’re seeing more industries making the shift to subscriptions. Over the last decade, the subscription model has become increasingly popular across all segments and markets.
It’s easy enough to see why. Subscription businesses enjoy recurring revenue while customers gain the convenience of paying only for their usage of the product or service. The revenue predictability offered by the subscription model resonates with investors as well, especially in uncertain times.
For quite a while now, we’ve all been waking up to the headlines on rising inflation, economies going into recession, and challenges in fundraising leading to businesses shutting down. New expansion efforts have been put on the back burner as businesses realized the need to conserve cash, maximize revenue, and focus on durable growth.
Chargebee, with its suite of revenue management products, aims to help subscription businesses across the globe battle the current turbulence in the market and achieve profitability by helping them retain customers and set up a consistent stream of revenue, improve cash flows, monetize their products effectively, and streamline revenue operations.
The core engine that drives subscription businesses is billing. Your billing workflow is a high-stakes operation riddled with responsibility at every turn; an effective dunning process reduces involuntary churn and unified reports can help you plug revenue leakage. Your billing engine has a tangible role in extending the cash runway of your business.
This integral cog in your revenue engine is also one whose complexity is only revealed with scale.
The excel sheet tracking your first 50 customers no longer works. You now have multiple plans and products. Think about all the prorations, upgrades, downgrades, and pausing or reactivating subscriptions – across 100s of your customers.
As more businesses enter the subscription landscape, the ones who truly unlock their potential are the ones hyperfocused on growth and efficiency. An automated subscription billing software enables you to manage a complex subscription business effortlessly, create seamless revenue workflows, and provide the best experience for your customers – while reducing the hassles of manual labor and human errors.
The biggest question you face when you’re evaluating a subscription billing software would be: What are the essential features of a subscription billing software that will help my business maximize its revenue potential?
In this blog, we’re looking at 8 must-have billing software features and how they impact the revenue growth of your business.
1. Automated Recurring Billing
Maintaining a seamless billing workflow is essential to manage your cash flow effectively. Automated recurring billing can save you thousands of hours in manual labor and, more importantly, plug potential revenue leaks in your subscription workflows.
An automated billing logic in your billing software should be able to handle:
What happens when a customer makes changes to their subscription in the middle of their billing cycle? Prorations adjust the bill amount to reflect any plan changes and bill the customers only for the billable period at the end of the cycle.
Discounts and Coupons
If you want to make discount coupons available with your subscriptions, automated recurring billing will help you add them to relevant subscriptions with ease without breaking any existing workflows. This discount reflects automatically on the invoice as well.
Subscriptions provide the users with a lot of flexibility, such as selecting a billing date that suits their financial cycles. In this scenario, calendar billing allows the customer to change their billing date and aligns all the new/upcoming subscriptions to the new billing date. Imagine doing this without automation. It sounds like an absolute nightmare, right?
Pricing changes are inevitable as your business grows. A grandfathering clause allows you to keep your older customers at the old price (which they signed up for) and apply new prices to the newer customers. Grandfathering helps you in running pricing experiments with higher retention rates and customer satisfaction.
2. Automated Invoicing
Billing and invoicing go hand in hand. Your billing software should automate your recurring invoices and automatically sync invoice information from your accounting systems, such as Quickbooks or Xero. Here are some things your subscription billing software should make your recurring invoicing easy with:
Invoices are one of the key touchpoints in the billing process, and hence, it is an opportunity to enhance brand recall in the minds of your customers. Automated billing and invoicing enable invoice customizations with your brand’s identity and also help add or remove fields in the customizable invoice template as per your need.
Customers may make more than one purchase in a particular period. Traditional invoicing software often creates multiple invoices for all the purchases, which can be tedious for the customer and your business. A consolidated invoicing solution combines all the purchases in a single invoice.
Some businesses allow advance payments for better terms. Some customers also request that they be billed in advance so that they can plan their finances appropriately. For use cases like these, advance invoicing comes in handy.
Check out this blog for a detailed account of how you can make your recurring invoicing more efficient.
3. Product Catalog
If your business has multiple products/product lines, managing the packaging and billing for all of them can get messy. Each one will have its pricing plan, add-ons, recurring/non-recurring charges, billing frequencies, and currencies, adding another level of complexity. A product catalog helps you manage all the product lines and plans under one roof.
With a scalable product catalog, you’d be saving the time and effort that goes into managing a complicated catalog. It will help you launch new pricing plans and experiment at the flip of a switch, effectively, taking your offering to market faster.
4. Seamless Checkout
A seamless user experience on checkout is critical. Any friction here, and you lose a customer to the dreaded wasteland of cart abandonment. Your billing software should enable delivering a smooth and frictionless checkout experience, with support to multiple payment gateways, payment methods, and currencies.
Experiment with Acquisition Channels
Subscription service providers often need to combine non-recurring charges along with subscription charges. For eCommerce businesses, this could include one-time purchases. For SaaS businesses, this could be add-ons, non-recurring charges, or ad-hoc charges. Your subscription billing software should enable you to handle all of these use cases at checkout.
To maximize your conversions, you can also enable guest checkout and free trials with or without credit cards. Cart abandonment is a problem all businesses struggle with. Here are some more resources that will help you combat cart abandonment and maximize conversions:
- How to Reduce Checkout Abandonment and Increase Conversions
- Ecommerce Conversion Rate Optimization: Strategies and Best Practices
- 7 eCommerce Checkout Page Best Practices You Should Follow
Stay Compliant and Secure
It is also essential to assure customers by staying compliant and secure to improve checkout conversions further. Checkouts deal with a lot of sensitive information, such as credit card information and bank details. Your business has to comply with the PCI DSS standards to be able to encrypt these details securely. Billing software compliant with security standards will help you avoid the multiple compliance hoops you’d have to cross otherwise.
Take Codacy, for example. Rather than worrying about PCI Compliant pages, Codacy uses Chargebee’s hosted checkout pages that seamlessly take care of compliance and security to deliver a superior checkout experience. You can read more about Chargebee’s compliance promise here.
5. Efficient Collection
This is what every business is ultimately working towards in the end. Your billing software should streamline their collections with multiple payment options that the user can choose from and reduce the time spent manually chasing late payments. Chargebee Receivables helps automate the entire workflow from purchase to payment and proactively engages with customers on predicted payment failure to minimize involuntary churn.
Flexible Payment Options
Spoil your customers by offering multiple payment options online – cards, bank-based payments, offline payments, direct debit, and digital wallet payments such as Apple Pay or Amazon Pay. Your billing software must support payment gateways such as Stripe or Paypal to enable international transactions if your business has a global presence.
Plug Revenue Leaks
A large chunk of your churn comes from failed payments and delinquencies. So to plug these revenue leaks and manage your accounts receivable efficiently, your subscription billing software solution should have a robust dunning mechanism by automating the right times to retry failed payments and payment reminder emails to alert customers about payables.
6. Effortless Accounting
For small business owners, accounting and bookkeeping are monthly exercises that include a million spreadsheets and thousands of manual hours. This inevitably leads to errors and discrepancies. As the business grows, there’s a need for ERP accounting software. Moreover, SaaS and subscription accounting has added layers of complexity. If your business operates globally, you have to be prepared to tackle tax rules and compliance.
Your subscription billing solution should integrate and automatically sync with accounting software to map plans, add-ons, discounts, payments, refunds, bad debts, and even ad-hoc charges right into your accounting solution.
Additionally, it is crucial to automate ASC606/IFRS15-compliant revenue recognition for your subscription business and unburden your finance teams from the manual hours and efforts spent in reconciliation and revenue recognition.
To know more, check out our ultimate guide for SaaS revenue recognition.
7. A Single Source of Truth
Apart from billing and invoicing functionality, your billing software also needs to interact seamlessly with multiple other solutions, such as Customer Relationship Management (CRM) software and ERP Accounting & Finance software.
Your customer’s data is present in your CRM, invoices raised & payments received are in accounting systems, and order fulfillment data is in your eCommerce platform. Your billing system software should integrate with all the existing tech stack to automatically sync up this information accurately and become the one source of truth for all your subscription data.
Head here to know more about Chargebee’s integrations.
8. Subscription Analytics
Every subscription business monitors some key metrics such as monthly recurring revenue (MRR), Churn rate, and Customer Acquisition Cost (CAC), to name a few. Your subscription data offers a gold mine of insights that you can use to course-correct and align your business to grow. Subscription analytics uncover those insights in a single dashboard with a 360° view of your revenue.
You should be able to leverage this wealth of data with the aid of your subscription billing software. This enables you to analyze your revenue from multiple perspectives such as product, sales, marketing, finance, and retention. Head here to know more about how subscription analytics can power your growth.
Billing software is a large umbrella for subscription businesses with multiple functionalities like subscription management, billing, invoicing and accounting, payment processing, etc. All of these together are crucial to keep the business running like a well-oiled machine and unlock growth.
That’s why choosing the billing software for your business is a significant stepping stone on your growth journey. Here’s a comprehensive guide that will help you get on the right billing launchpad.