According to Bain and Co., a customer retention increase of 5% can increase a company’s profitability by 75%. This is exactly why SaaS businesses need to ace customer retention to keep the revenue flowing. While many roadblocks in a renewal process can lead customers to churn, the most hurtful is a ‘Payment Failure’.  A failed …

Continue reading “How to Avoid SaaS Failed Payments: The Ultimate Guide”

Accounting software for your business can be an invaluable tool for managing your expenses, monitoring your financial health, paying taxes, and more. Or it can be a frustrating time suck. It all comes down to the tool you choose. For example: Does the software give you the information you need? Does your team have the …

Continue reading “Xero or Quickbooks: Which is Right for You?”

“I’ve not received the invoice. How do you expect me to pay?” “My team has made the payment. Can you check?” “The payment failed again? It’s frustrating to keep retrying. What’s the issue?” “Can you send me the invoice again? I’ll make the payment then.” If you’re not solving for such back and forth between …

Continue reading “Ace Customer Experience With a Robust Accounts Receivable Process”

An organization’s cash flow is its lifeblood. And at its heart lies collecting dues on time. Improper accounts receivable management – either through manual processes or ineffective automation – can only complicate the process due to human errors, inaccuracies, and delays, leading to severely clogged collections. In the era of the shifting financial landscape, the …

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When you think of growth, you must think of compliance as well. So how do you ensure that your SaaS is compliant, without losing focus on the gazillion other things you have on your plate?

Payment Reconciliation – Process, Best Practises & How to Automate it? Well, somewhere, a finance team is experiencing issues with their reconciliation right now. Whether that be discovering manual errors or realizing that something is missing because of a time zone difference, it is never a dull moment when it comes to reconciliation, especially if …

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What is Account Reconciliation? Account reconciliation is an essential part of accounting, and it’s something that everyone in the financial team has to deal with – from the controller to the accountants.  Reconciliation is simple: it’s the process that compares internal financial statements against external statements from a bank or other financial institution, making sure …

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We know that it’s that time of the year or the month again: time for reconciliation. It’s an age-old accounting practice that anyone working in the finance department is familiar with. You and your colleagues likely spend much longer working, at home or in the office, during the month or quarter-end, all to make sure …

Continue reading “It’s Time to Automate Your Most Error-Prone Process: Reconciliation”

Early September, US District Judge Yvonne Gonzalez Rogers ruled that Apple can no longer ban developers from using their payment systems through iPhone apps in one of the closely watched trials (Epic vs. Apple). According to the ruling, Apple must allow the apps to use “buttons, external links or other calls to action that direct …

Continue reading “Mobile Apps now have the freedom of choice on Payment Methods”