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Good Questions, Bad Asks: The UX Of Questions In User Onboarding
There are three strategies you can use to turn good questions into good asks—gradual engagement, information priming, and immediate impact delivery.
User Onboarding: How To Get The Little Things Right
The tiny details in user onboarding make the difference between good and great. It’s important we think about them and take time to get them right. Here’s something that can help.
6 Ways Your Billing System Can Improve Customer Retention
Your billing system can improve customer retention by helping you build an engaging relationship outside your product. Here’s how.
Making Product Discovery Work in Small Teams
Product discovery doesn’t just happen. One has to cast the net of dedicated research to catch ideas. Ideas in the waiting. Ideas seeking patterns. Learn how to go about it.
From Scrum to Support – How Pipedrive Pulls off Its Massive Localization Wins
30,000 customers. 140+ countries. 11 languages. Here’s how Pipedrive pulls it off.
What Alan Turing Can Teach Us About Product Management
A way to approach the Product Management process with a blend of inquisitiveness, empathy, and a pinch of Alan Turing wisdom.
Yesterday Was The Same: Environment’s Unchanging Impact and What Software Makers Can Learn From It
What surrounds us, affects us. What we design, they say, designs us back. Environments are the silent wardens of almost everything.
The underrated magic of startup pivots
Understanding what makes pivots work isn’t just for startups. Because the ideas that they are built upon, concern: making things, failing, and succeeding.
Minimum Viable UX: A Guide for SaaS Design
Know the bare essentials of UX design for building your SaaS app.
Robbing from The Past and Other Timeless Lessons from Design Heroes
A collection of lessons from famous designers, earned over decades of designing things.
How To Prioritize Product Feature Development: Create Software, Not Bloatware
What the world’s most celebrated cuisiniers can teach the SaaS industry about product feature prioritization.
The White Moon and What Products Have To Say
Most products speak a language. How often does it reflect what we care about?