Get the best lessons, observations, and stories on SaaS,delivered to your inbox.

Featured Post

Spring ’23 Product Updates: Unlock the Right Growth Levers to Thrive Through Economic Uncertainty

The threat of rising interest rates and the ongoing economic uncertainty have left businesses reevaluating spends and operating frugally. And, with conscious spending taking over the consumer mindset, customers are now postponing new purchases or subscription renewals unless it’s essential.  While it may be challenging to acquire new customers, it’s not impossible to ride out …

3 Revenue Recognition Challenges for SaaS Businesses (and How Automation Solves Them)

The current economic climate is influenced by a number of factors including the lingering effect of the Covid-19 pandemic, supply chain issues, high-interest rates, and inflation leading companies and consumers to focus on cash flow preservation. SaaS businesses, in specific, are expected to encounter more contract modifications like downgrades, cancellations, or other plan changes as …

How to Avoid SaaS Failed Payments: The Ultimate Guide

According to Bain and Co., a customer retention increase of 5% can increase a company’s profitability by 75%. This is exactly why SaaS businesses need to ace customer retention to keep the revenue flowing. While many roadblocks in a renewal process can lead customers to churn, the most hurtful is a ‘Payment Failure’.  A failed …

How a Modern Mobile App Fueled Subscription Revenue with Chargebee

“If we aren’t able to increase the renewal rate for our app by 12% in the next 3-4 months, we’ll have to pack up our bags and leave.”  – Executive Vice President (Product Management)  An eerie silence engulfed a startup’s board meeting.  The leadership wanted to understand the ‘why’ of subscriber churn. But, it was …

The Billing Wars: Starring The Finance and Dev Teams

It was the end of the month.  At a late-stage VC-backed business we currently work with, the finance and development teams locked horns in an accountability battle – a chaotic ‘Billing War.’ Spears were flung, and shields were raised. The finance team was agitated by the inaccuracies of an archaic billing system the developers had …