Customer Engagement Specialist

Chennai / Customer Service / Full-Time

Know someone that might be interested?

We need a Customer Engagement Specialist

You will be building relationships with Customers, understand their business and identify how Chargebee as a product can enhance their Business objectives.

In a typical week you would:

  • Primarily, the Success team is responsible for Customer loyalty and retention. Working in Success means proactively engaging with Customers, understanding their journey so far within Chargebee, driving product adoption and delivering product value.
  • Engage with Engineering and Product teams to understand product roadmap & forward feedback on Customer experience.

Roles & Responsibilities

  • Onboard new users
  • Proactively engage with Customers at risk.
  • Drive user adoption.
  • Increase Customer retention and loyalty

We hope you’ve got

  • Basic degree (Bachelor’s) is required.
  • Excellent English communication (both verbal and written) skills is mandatory.
  • 2-4 years of Prior work experience in Customer loyalty and retention preferred but not a must.
  • Highly self motivated and efficient in work.
  • Capable of meeting strict deadlines.
  • Able to work independently as well as part of a team.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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