Customer Solution Engineer

Chennai / Customer Service / Full-Time

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Chargebee is redefining the way businesses think
about the relationships that power their subscriptions

The relationships that power subscriptions might be built in Sales, and nurtured in Support, but they are reinforced in the everyday interactions that a customer has with a business.

Chargebee is a subscription management and billing solution that makes these everyday interactions effortless, so businesses can be certain that every aspect of their customer experience, big and small, lives up to their vision.

We need engineers who can build solutions

Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Support team bridges the gap between the solution that Chargebee is building and the problem that the world is solving with it.

Bringing a technical understanding to support, customer solution engineers help customers get the most value can they can out of Chargebee.

Building a solution means

Asking incisive questions

So we’re attacking the root of a problem. Going deep so that we know the ‘why’ behind every request means we’re never offering perfunctory solutions.

Being proactive about problems

So our solutions work in the long term. With the understanding that businesses are ever evolving, solving problems so that solutions work six or twelve months down the line means seeing more than a few steps ahead.

And never saying no

So our customers are always happy. It’s not always the case that Chargebee can address a problem directly, but that doesn’t mean a solution isn’t possible with a little bit of creativity.

We hope you’ve got

  • An impeccable set of communication skills.
  • People skills. You will be a customer’s window into Chargebee.
  • The patience to see a problem through, even if a solution doesn’t always seem possible.
  • The flexibility to make sure there’s always someone for a customer to chat with.
  • Between two and five years of experience either building a product or working in customer support.

On a typical day you might

Grapple with support tickets

Grapple with support tickets

Primarily, the support team helps customers get all that they can out of Chargebee. Working on support means developing a deep understanding of a customer’s problems and pain points and expressing complete mastery over Chargebee so it can be tailored to suit the need of the hour.

Engage with the product and engineering teams

Engage with the product and engineering teams

The support team works closely with the the engineering team and product teams, forwarding requests, feedback on experience, and tweaks to existing features.

Research new developments in SaaS

Research new developments in
SaaS and SaaS products

Apart from a command over Chargebee, excellence in support also means developing and maintaining an understanding of the subscription business playing field, including the ins and outs of subscription billing, web APIs, and what it takes to grow an online business.

Give customer perspective a voice

Give customer perspective a voice

Speaking to new and existing customers every day means our support executives develop a unique understanding of how to meet customer need. An insight that is invaluable to engineers building and ideating through new features.

You’ll have an opportunity to develop an understanding of online business, to hone your communication skills, and work with a team that never gives up on a customer, ever.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Let’s talk

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the conversation started