Growth Specialist - Onboarding

Chennai / Growth / Full-Time

Know someone that might be interested?

We're looking for a growth specialist who can build a stellar onboarding and engagement programme for our early-stage customers.

You're driven by creating better experiences for customers and are excited by the idea of wearing multiple hats at once.

On a typical day, you’ll:

  • Own the onboarding experience for all Freemium customers.
  • Build and distribute onboarding guides, checklists, webinars and e-books.
  • Set-up and optimise e-mail and app onboarding campaigns.
  • Set up automated (e-mail, in-app, chat etc.) campaigns to educate users on core features that will help them get started and be successful with Chargebee.
  • Host product onboarding webinars and live AMAs and work with product managers and support specialists to execute them.
  • Work with our support team to drive better self-serve support for startups
  • Track onboarding and engagement analytics using Mixpanel, Hubspot and other tools.
  • Own engagement and onboarding KPIs and build dashboards to track engagement metrics.
“It’s very hard to fail completely if you aim high enough.”
- Larry Page

We hope you’ve got

  • 2+ years experience in marketing/growth for a technology or software company.
  • Experience in creating content for blogs, e-mails and newsletters.
  • Experience with E-mail Marketing software/marketing automation softwares.
  • Excellent written and verbal communication skills.

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