Manager - Documentation

Chennai / Product / Full-Time

Know someone that might be interested?

Chargebee is looking for a Manager who can guide the documentation team.

As a Manager, you will bring communication skills and technical understanding to the table. You will manage a team, collaborate with external teams and publish content online.

We hope you’ve got

  • At least 10+ years of technical writing expertise in Fintech space
  • At least 3+ years management experience in a software organization
  • BA in English, Communications or a related discipline. Equivalent experience may be acceptable
  • Impressive managerial and team building skills
  • Ability to drive assignments to completion with little assistance
  • Ability to manage projects within strict deadlines

On a typical day you might

  • Manage public Help docs, API docs, KB articles, product how-to videos
  • Manage and prioritize current and future documentation projects
  • Manage and improve style guides
  • Define and set goals and expectations for Documentation team members
  • Manage planned documentation releases in conjunction with software releases
  • Set OKRs/metrics for the team to meet on a regular basis
  • Motivate and influence the team to successfully meet goals and initiatives
  • Review, hire, and train employees
  • Collaborate with leadership team and team members to address issues or gaps in procedures, standards, and staff performance
  • Setup/manage documentation authoring tools/CMS setup
You’ll have an opportunity to develop an understanding of online business, to hone your communication skills, and work with a team that never gives up on a customer, ever.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Let’s talk

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