Manager - Documentation

Chennai / Product / Full-Time

Know someone that might be interested?

Chargebee is looking for a Manager who can guide the documentation team.

As a Manager, you will bring communication skills and technical understanding to the table. You will manage a team, collaborate with external teams and publish content online.

We hope you’ve got

  • At least 10+ years of technical writing expertise in Fintech space
  • At least 3+ years management experience in a software organization
  • BA in English, Communications or a related discipline. Equivalent experience may be acceptable
  • Impressive managerial and team building skills
  • Ability to drive assignments to completion with little assistance
  • Ability to manage projects within strict deadlines

On a typical day you might

  • Manage public Help docs, API docs, KB articles, product how-to videos
  • Manage and prioritize current and future documentation projects
  • Manage and improve style guides
  • Define and set goals and expectations for Documentation team members
  • Manage planned documentation releases in conjunction with software releases
  • Set OKRs/metrics for the team to meet on a regular basis
  • Motivate and influence the team to successfully meet goals and initiatives
  • Review, hire, and train employees
  • Collaborate with leadership team and team members to address issues or gaps in procedures, standards, and staff performance
  • Setup/manage documentation authoring tools/CMS setup
You’ll have an opportunity to develop an understanding of online business, to hone your communication skills, and work with a team that never gives up on a customer, ever.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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