Manager - IT Operations

Chennai / Information Technology / Full-Time

Know someone that might be interested?

Chargebee is looking for an exceptional Head of IT Operations to lead and enable seamless technology experiences for our global teams.

We hope you’ve got

  • 8+ years experience in IT Operations, of which 3+ years minimum managing teams.
  • Deep understanding of how to manage a global, enterprise laptop fleet.
  • Demonstrated leadership ability in building global teams, motivating high performers, and successfully delivering on business requirements.
  • Self-starter with ability to manage time effectively, work independently, and deal with ambiguity.
  • Solid project management and planning capabilities.
  • Exposure to agile methodologies.
  • Strong interpersonal and communication skills.
  • Experience managing OS platforms, specifically MacOS, Chrome & Windows.

On a typical day you might

  • Complete user endpoint lifecycle, enterprise Identity management, SaaS vendor management, end-user help desk support, enterprise networking, enterprise audio/visual/video conferencing, G-Suite infrastructure, device management, and inventory management frameworks such as JAMF, Apple DEP, Google MDM, Google Chrome Management.
  • Structure and operate a global service desk to support our employees.
  • Partner with our Enterprise Security teams to ensure our infrastructure and services reliable and secure.
  • Own IT budgeting and recommend improvements for cost savings. Develop and maintain all reporting and data analysis for IT related spends. Manage all invoices, requisitions and purchase orders for IT.
  • Hire, onboard, coach, mentor and develop IT team.
  • Act as a consultative partner to multiple functions such as Engineering, Facilities, Finance, HR for catering to Chargebee’s overall IT needs.
  • Handle technical escalations, provide timely resolution of problems.
  • Oversee IT security standards support (antivirus/firewall/patching/two-factor authentication/access) on all endpoints.
  • Oversee compliance standards support (recovery/DLP) on all endpoints.
  • Work closely with leadership and project teams to prepare for CIO briefing.
  • Build and rollout reporting templates and dashboards for internal IT use - measuring time spent, cost, and overall value delivered by each department/application and overall IT Operations.
  • Lead documentation and maintenance of Standard Operating Procedures and best practices.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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