Senior Account Manager

Chennai / Customer Service / Full-Time

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Chargebee is a subscription management platform, used by fast-growth businesses like FreshWorks, Okta and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 200+ billing experts & backed by 3 global Investors.

Senior Account Manager, being part of a steller Customer Service team of A-Players, you will find an environment of immense learning & growth! Come & be a part of one of the fastest growing global SaaS companies!

In a typical week you would:

  • Primarily, the Success team is responsible for Customer loyalty and retention. Working in Success means proactively engaging with Customers, understanding their journey so far within Chargebee, driving product adoption and delivering product value.
  • Engage with Engineering and Product teams to understand product roadmap & forward feedback on Customer experience.

Roles & Responsibilities

  • Identify appropriate leads within a given territory for expansion (Cross-sell/Up-sell)
  • Create, implement and own the expansion pipeline
  • Work collaboratively with Customer Success Managers to achieve team targets
  • Ability to successfully execute several opportunities from small to large sized deals Be responsible to achieve monthly, quarterly and annual targets
  • Should be comfortable talking to clients from around the globe
  • Should be able to identify customer trends and initiate meaningful conversation accordingly
  • Pro-actively seek out opportunities to contribute in achieving the company’s larger objectives

Education

  • Bachelors is a must, but masters such as MBA is preferred
  • Should have outstanding communication skills
  • Have atleast 8 years of sales experience
  • Should have strong experience selling to clients internationally

Must Have

  • Bachelors is a must, but masters such as MBA is preferred
  • Should have outstanding communication skills
  • Have atleast 8 years of sales experience
  • Should have strong experience selling to clients internationally

Nice to Have

  • MBA Experience in Customer Success SaaS selling / background
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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