Chargebee’s technical writers create content for a global audience. When our users get stuck somewhere, they contact our super-efficient support desk. We want them to hit our documentation first and be able to find answers for their questions. We look at documentation as a mode of connecting with our users. So while we are sure help content is not something they would snuggle up on the couch with and read while sipping on a mug of hot chocolate, we are constantly working towards making our content ‘up’ their happiness quotient.