Plans, addons, and charges can be entitled to features. Subscriptions are entitled to features by virtue of the included plans, addons, and charges. Subscriptions can also be entitled to additional features via overrides.
The four main actions that can be performed on a feature are creation, updation, deletion and activation.
The following sections explain in detail about each operation.
To create a feature in the Chargebee user interface, follow these steps:
Feature ID once created cannot be changed and is directly used in the API calls with Chargebee. Hence, if you intend to have a different Feature ID, it is strongly recommended that you use a particular format that is consistent and scalable for all your features.
The company Acme is defining Features for their CRM product line, a good norm would be to use prefixes in the ID naming like acme-feature-A.
The feature definition section is where you can define the feature entitlement type and entitlement levels.
When a feature is created successfully, it is listed on the Features index page. To navigate to the features index page, click Entitlements from the left navigation menu.
You can filter, search and navigate to the respective feature details pages from here.
By default, the name, status, type, availability, and description of a feature are displayed for easy identification. You can also filter them using these attributes.
To navigate to the Features details page, click Entitlements > Select a feature.
The details page has all the information about whether the feature is activated or archived, the entitlements that have been added, along with the option to make changes to entitlements and the feature itself.
Each action inside the details page is elaborated further in the following sections.
The details page of each product catalog item lists all the features attached to it. This keeps you informed about the Features in consideration when an item configuration needs to be changed.
If an item does not contain any features entitlements, you are given the option to add new entitlements using Add Features.
A feature when created is by default present in the Draft state.
A feature in the Draft state represents a feature in your product that you're still developing or still deciding how to take to market. You can make changes to this feature and its entitlements without affecting your customer entitlements until you activate it.
Activating a feature brings all its entitlements into effect so that eligible customers' entitlement lists will now include this feature.
Ensure that you assign the feature to applicable product catalog items using the Add Entitlements option before activating a feature. Learn more.
To activate a feature, click Entitlements > Select feature > Activate Feature.
If you intend to discontinue a feature, then archive it in Chargebee to make sure it is hidden from future prospects.
When a feature is archived,
An archived feature can be re-activated or deleted.
To archive a feature, click Entitlements > Select an active feature > Archive Feature.
You can delete a feature that you might have misconfigured or one that is reaching end of life. This removes all related entitlements on catalog items and subscriptions
Only features in Draft or Archived states can be deleted.
Any entitlement configuration made for the feature is also deleted and cannot be recovered. The feature is also removed from any existing subscription it is part of.
To delete a feature, click Entitlements > Select a feature > Delete Feature.
Activity log tracks all the changes and events related to a feature. It displays the actual event or change, timestamp, along with the identity of who made that change or triggered that event.
Activity log is useful in debugging issues, as it allows you to view the history of events and changes associated with a feature.