New in Chargebee: Explore Reveal and understand your payment performance end-to-end.Try Now
Docschargebee docs
HomeBillingCPQPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started

  • Overview
  • Chargebee Billing Data Centers
  • Object Relationship Model
  • Understanding Sites
  • Chargebee Tech Glossary
  • Articles and FAQ

Implementing Chargebee

  • Implementation Guide
  • Go-live Checklist
  • Articles and FAQ

Agentic AI

  • Chargebee Copilot
  • MCP Servers

Developer Resources

  • Developer Resources Overview
  • API Explorer
  • Articles and FAQ

Chargebee Apps

  • Chargebee Apps CLI Developer Guide

Product Catalog

  • Product Catalog Overview
  • Coupons
  • Articles and FAQ

Subscriptions

  • Working with Subscriptions
  • Billing
  • Orders
  • Articles and FAQ

Customers

  • Managing Customers
  • Account Hierarchy
  • Email Notifications
  • Branding
  • Configure Multiple Languages
  • Articles and FAQ

Entitlements

  • Entitlements Overview
  • Features Overview
  • Feature Management
  • Managing Product Entitlements
  • Subscription Entitlements
  • Customer Entitlements
  • Grandfathering Entitlements
  • Articles and FAQ

Usage Based Billing

  • Understanding Usages
  • Setting up Usage Based Billing
  • Usage Alerts
  • Prepaid credits

Invoices and Credit Notes

  • Invoices
  • Credit Notes
  • Quotes [Legacy]
  • Transactions
  • Articles and FAQ

Taxes

  • Overview
  • Configuring Taxes
  • Country-specific Taxes
  • Articles and FAQ

Hosted Capabilities

  • Overview
  • Hosted Checkout
  • Hosted Self-Serve Portal
  • Hosted Pages Features
  • Additional Hosted Pages
  • Payment Components
  • Pricing Table
  • Managing Payments with Chargebee.js
  • Mobile-Optimized Hosted Pages
  • Articles and FAQ

Site Configuration

  • Users & Roles
  • Custom Fields & Metadata
  • Approvals
  • Mandatory Fields
  • File Attachments & Comments
  • Advanced Filter Options
  • Multicurrency Pricing
  • Multi-decimal Support
  • Configuring Reason Codes
  • Events and Webhooks
  • API Keys
  • Time Zone
  • Time Machine
  • Transfer Configurations
  • Articles and FAQ

Multi Business Entity

  • Multi Business Entity Overview
  • Customer Transfer Overview
  • Articles and FAQ

Mobile Subscriptions

  • Overview
  • Omnichannel Subscriptions
  • Omnichannel One-Time Orders
  • Mobile Subscriptions (Legacy)

Reports and Analytics

  • RevenueStory
  • Home Dashboard
  • Frequently Asked Questions
  • FAQs for Classic Reports Sunset
  • Articles and FAQ

Integrations

  • Sales
  • Customer Support and Success
  • Finance
  • Tax
  • eInvoicing
  • Marketing
  • Stitch
  • Collaboration
  • Contract Management
  • Ecommerce Management
  • Articles and FAQ

Data Privacy & Security

  • Two Factor Authentication
  • SAML Single Sign-On
  • System for Cross-Domain Identity Management (SCIM)
  • EU-GDPR
  • Consent Management
  • Personal Data Management
  • Compliance Certificates
  • HIPAA Guidelines
  • PCI Recommendations and Integration Types
  • Articles and FAQ

Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Hosted Checkout
  1. Billing
  3. Hosted Capabilities
  5. Articles and FAQ
  6. Hosted Checkout

Why does the checkout page show exclamation marks when customers add card details?

Problem statement

Customers see exclamation mark (!) symbols on the checkout page when they try to enter their card details.

image
image

Solution

The exclamation marks appear when the Google Maps API key used for address autocomplete is expired, invalid, or missing. Use one of the following fixes.

Quick fix: Turn off address autocomplete

To stop the error right away, disable address autocomplete:

  1. Go to Settings > Configure Chargebee > Checkout & Self-Serve Portal > Advanced Settings.
  2. Turn off Autocomplete addresses.

Permanent fix: Update the Google Maps API key

To resolve the issue permanently, update the Google Maps API key in Chargebee. For step-by-step instructions, see Address autocomplete with custom domain.

Information

This error isn't caused by enabling a custom domain. Don't disable your custom domain to troubleshoot, doing so breaks your existing integration.

Related Articles

“Subscription[Start_Date] should not be passed for cancelled subscription” error while importing subscriptions via Bulk operation.
How to customise the Consent management settings in Chargebee's hosted page
Error - Session Expired
Chargebee's site name was renamed but why does this still show a different name?
How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
How to import a Google font which has two words in the name?
How to set a landing page URL for the logo added to the theme?
Why is the checkout page not loading?
Checkout V3 - FAQ
How can I collect the coupon codes on the V3 checkout pages during signup?
Content security policy for the Checkout page
How do I control the Quantity increments on the Checkout page?
Redirect URL not working
Is it possible to change the order in which the payment methods are displayed in checkout?
“Wrong format” error while passing email id in checkout
How to make the billing address mandatory in the self-serve portal when my customer reactivates his subscription?
'Google Analytics: track_info_error on Checkout V3'
Can I let my customers set the Auto collection status at the self-serve portal?
How to hide the discount prompt from displaying?
How can my customers set a password for their self serve portal?
How to add shipping address?
Allow customers to add addons on Self serve portal
How to navigate to the specific step in the Portal popup using JS/PHP?
Where do I add my domain for the allow-list?

Show more

Was this article helpful?