Reduce the risk of involuntary churn

When customers fail to pay, it’s not always a cancellation. Payment failures due to network issues, may seem like a minor setback but such “soft” failures do impact your business.
Chargebee’s smart retry process automatically recovers such failed payments by retrying charges at configurable, pre-set intervals.

Reduce the risk of losing a hard-earned customer who wants to stay with you.

Automated notifications

Every time a transaction attempt is made it helps to tell your customers about the attempt to charge and the corresponding transaction’s status.
Chargebee automatically triggers these notifications to keep your customers informed. Tweak the email templates to match your tone & language & bid goodbye to manual work.

Smart & configurable dunning retry rules

There’s no one payment retry recipe that works for all. Which is why you have complete control over your payment retry intervals. So no matter what your online payment method, pricing plan is, test for an optimal retry interval that works best for your customers and leverage the dunning to work for you.
When all the attempts to retry a payment fail, choose to either cancel the account or just mark the invoice as Unpaid.

Handle exceptions with grace

Exceptions and edge cases are annoying, but handling such exceptions with grace, builds a great rapport with your customers.
When customers have their cards flagged due to reasons beyond their control, they might genuinely need your help to delay further attempted charges.
In such cases, Chargebee provides a graceful way to just stop the dunning process for certain Invoices.

New Accept direct debit payments from your customers with GoCardless integration.

Offline Dunning

With offline payments such as wire transfers, checks etc. it’s slightly tricky to remind customers to pay when they have pending payments.
Chargebee extends the dunning feature to offline payments by setting up automatic notifications to reduce all the manual work. Don’t squirm anymore, just set up reminders and keep customers updated about pending invoices.

Learn more

For the love of API

For all you API lovers out there, who like to let your team manage everything from an in-app dashboard, we support all these operations via API too!

we were able to rapidly launch, migrate across payment gateways and scale and manage our team.

John Coogan, Co-Founder & CTO