Every time a transaction attempt is made it helps to tell your customers about the attempt to charge and the corresponding transaction’s status.
Chargebee automatically triggers these notifications to keep your customers informed. Tweak the email templates to match your tone & language & bid goodbye to manual work.
Smart & configurable dunning retry rules
There’s no one payment retry recipe that works for all. Which is why you have complete control over your payment retry intervals. So no matter what your online payment method, pricing plan is, test for an optimal retry interval that works best for your customers and leverage the dunning to work for you.
When all the attempts to retry a payment fail, choose to either cancel the account or just mark the invoice as Unpaid.
Handle exceptions with grace
Exceptions and edge cases are annoying, but handling such exceptions with grace, builds a great rapport with your customers.
When customers have their cards flagged due to reasons beyond their control, they might genuinely need your help to delay further attempted charges.
In such cases, Chargebee provides a graceful way to just stop the dunning process for certain Invoices.