What is ChargeBee and what does Subscription Billing mean?
Consider ChargeBee as your off-the-shelf plug-&-play billing solution delivered on the cloud. You can connect with ChargeBee via API if you are technically inclined or use our PCI compliant hosted payment pages to collect payments, to go-live in minutes. ChargeBee provides a robust & flexible billing system to enable your sales & marketing team to run special promotions, and the right tools for your support team to billing accurately & respond faster for billing queries. And it helps collect payments online from payment gateway of your choice.
Why should I use ChargeBee instead of building my own billing system?
Recurring billing is much more than billing at periodic intervals. To ensure your customers have a great shopping experience, you need to provide them with a simple and easy to use payment system. We offer you just that. We also help reduce customer churn by giving you actionable data with the help of notifications and reports to ensure that you are on top of things with your business. Building a billing system on your own requires a lot of time, effort and focus from management. Using us, you can least of all be at peace knowing that your entire customer billing is handled by the experts in the most secure way.
What is a payment gateway?
A payment gateway is a software service that authorizes payments for eCommerce transactions. Imagine this to be the pipe that connects the end user credit cards that are issued by thousands of banks across the world (WellsFargo, Bank of America etc.,) with the card networks (Visa, Master, Amex, Discover etc.,) and eventually your bank account. Of course, there is lot that goes into what a payment gateway does including verifications, authorizations, fraud detection, currency exchange, settlements etc., but essentially it is a software component on the internet to help route money.
What is a merchant account?
A merchant account is a type of bank account that allows businesses to accept payments by debit or credit cards or bank transfers. It is a line of credit extended to businesses by the bank, after due risk assessment. End users can apply a chargeback and retrieve the money back, if the business fails to deliver the promised service. And the line of credit extended by bank is used to reimburse such chargebacks and recover it from business. This is why there is a risk assessment of business and certain restrictions are applied on a merchant account, unlike a standard bank account.
Can I use my existing merchant account & payment gateway?
Yes, you can. In fact you will need a merchant account & payment gateway (in some cases there is no separation like the case of PayPal Payments Pro) to be configured in ChargeBee, to process payments on your behalf.
How soon can I start using your service?
You can sign up online to explore our application sandbox right away. To get paid online from users, you will need a payment gateway & merchant account from any of the supported payment gateways. It takes anywhere between a few days to a few weeks to get an approved payment gateway account, so please factor that in to go-live.
Have more questions?
Go-live when you are ready to onboard real customers.