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There is a spot-on sync between Salesforce, Chargebee, and Xero. The sales team follows customer and subscription information in Chargebee and Salesforce. Finance team looks into Chargebee, Salesforce and Xero for the forecast and pipeline. One of the main KPIs is the quality of data between these integrated systems.
Everyday stuff has been very solid with Chargebee. I'll go into Chargebee and see, what subscriptions got paid? What subscriptions might be ending? Who has to update their payment method? Whose credit card is going to expire? What emails went out that day and the email history between customers and us? There's an easy way to filter all that out through the customer link. And Chargebee has helped me greatly in transparently showing the status of my customers contextually.
The (Chargebee) system is robust yet cost-effective enough to really architect a complex solution using simple methods. We wouldn’t change or consider it even as we scale above the 10 million ARR mark.