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8th Nov, 11:00 AM PST
Building a Customer-Centric Culture: Livestorm’s Way
Livestorm is one such up and coming SaaS company where ‘Customer Centricity’ lies in the core of their business. Let’s hear from Gilles Bertaux, CEO of Livestorm on how Livestorm acheives this.
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Long Description
By now, most SaaS product companies are already bought in on the idea of customer-centricity. However, putting this spirit into action is often only expected of customer-facing teams such as Customer Success and Support. Add to this conflicting
Business-first considerations, and the hurdles that stand in the way of being truly customer-centric, as an organization, are many.
Livestorm is one such up and coming SaaS company where ‘Customer Centricity’ lies in the core of their business. Let’s hear from Gilles Bertaux, CEO of Livestorm on how Livestorm is able to stick with and build on the customer-centric vision and how they use customer feedback to align themselves on the customer needs.
Business-first considerations, and the hurdles that stand in the way of being truly customer-centric, as an organization, are many.
Livestorm is one such up and coming SaaS company where ‘Customer Centricity’ lies in the core of their business. Let’s hear from Gilles Bertaux, CEO of Livestorm on how Livestorm is able to stick with and build on the customer-centric vision and how they use customer feedback to align themselves on the customer needs.
Business-first considerations, and the hurdles that stand in the way of being truly customer-centric, as an organization, are many.
Livestorm is one such up and coming SaaS company where ‘Customer Centricity’ lies in the core of their business. Let’s hear from Gilles Bertaux, CEO of Livestorm on how Livestorm is able to stick with and build on the customer-centric vision and how they use customer feedback to align themselves on the customer needs.