Grow your customer LTV by targeting customers with personalized offers and experiences with a higher chance of retention and increasing average lifetime.
Boost customer retention with hyper-personal cancel experiences!
Understand why your customers cancel, test and target personalized content and offers to deflect churn, while keeping things delightfully simple.
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How much our customers save
with Chargebee Retention
How it works
The magic of personalized retention
Build an agile retention experiment system that routes audiences to multiple test variants while getting real-time results that help to iterate quickly.
Get a 360° view of your retention performance with the deflection funnel that gives a concise report of retention metrics & why your customers are canceling.
Capture and join data from multiple sources to build an ecosystem of integrations that allow deep personalization based on numerous customer attributes.
Save 20-40% of cancellations with
our retention workflow
Your customers cancel because they have an issue. Chargebee Retention allows you to
address these concerns at a personalized level and provide offers and experiences
that will solve their pains.
Cancel Experiences
Deflection Funnel
Experience Manager
Targeting and Audiences
Retention Insights
Alerts and Workflow Triggers
CANCEL EXPERIENCES
Say goodbye to boring static cancel flows
Chargebee Retention is all about revolutionizing the customer
cancel journey. Move away from generic cancel pages to
intelligent cancel experiences that can grasp customer intrigue
with personalized design, messaging, offers, and surveys. All
this while also providing relevant data on how your customers
interact with the hosted cancel experiences. Your retention will
never be the same.
DEFLECTION FUNNEL
Your save performance is only real when you can see it
Get a view of your retention performance through a dynamic
funnel. Chargebee Retention tracks multiple outcomes for
customers: cancels, deflects, saves, and those you need to add
to the watchlist. No need for complex reports and consolidating
data from various sources. One view, one truth.
EXPERIENCE MANAGER
Get the freedom to craft every little detail of what your customers see
Don’t let yourself be restricted by technology when creating
experiences. Understand the real voice-of-customer by showing
tailored cancel reasons. Customize branding, copy, imagery,
color schemes, and more to build an experience specific to your
customers.
TARGETING AND AUDIENCES
Run experiments to test your hunches
The best way to know what works is to test it. You can present
different experiences to customers based on multiple attributes.
Chargebee Retention allows you to run randomized, rules-based,
or ML-based (Smart Routing) tests, so your experimentation isn't
restricted. Scientifically evaluate every inkling you have had
about a retention strategy.
RETENTION INSIGHTS
What is measured is improved
Running experiments is only half the battle. With Chargebee Retention, you can drill into the impact of your retention experiments. Understand why customers cancel and what wins customers back. Learn how your offer-cancel reason combinations are performing across categories. This is the secret sauce to constantly improving retention performance.
ALERTS AND WORKFLOW TRIGGERS
Trigger real-time retention workflows and alerts across your systems
Leverage Chargebee Retention as your source of truth for customer churn and retention performance. Send Slack or email alerts when customers cancel to win them back, or accept trigger save intervention workflows or subscription updates when they accept offers. Store complete data histories in your warehouse or product analytics using Chargebee Retention's webhooks or Segment integration to pass event data in real-time.
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