FAQ

  1. How does Chargebee determine a returning user? Chargebee's hosted checkout page supports returning customers. Please jump to this page for more details.

  2. Is it possible to setup Plan/Addon quantity restrictions in Chargebee's Self-Serve Portal and checkout?
    Yes it is possible to setup quantity restrictions. Please jump to this page for more details.

  3. Can I restrict the plans which I show during change subscription in Chargebee’s self-serve portal?
    Yes, you can. Please jump to this page for more details.

  4. What is Google's Address Autocomplete?
    While entering the address details, Google's Address Autocomplete plugin will fetch the details and fill them automatically in the address fields. Hense, your customers need not fill the complete address details.

By default, we use our credentials for using this plugin. In case you are using custom domain, you need to give your credentials for using this plugin. Please contact our support team for setting this up.
  1. What can be customized as part of the legal terms shown in the portal?

    • Add URLs for Privacy Policy and T&C
    • Configure the text to be displayed in your portal
    • Configure to show the "I agree to.." checkbox or no
  2. What different types of payment methods can be collected from the end users?

    • Card
    • Paypal Express Checkout
    • ACH
      • Via Stripe & Plaid integration
      • Direct integration (Coming soon)
    • SEPA
      • Via Gocardless redirect flow
      • Via Stripe (Coming soon)
      • Via Gocardless API (Coming soon)
    • Amazon Payments (Coming soon)