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Third Party Integrations

ACH Payments via Stripe 

Chargebee allows you to configure ACH direct debit payments using Stripe. This section will tutor you on how to setup ACH direct debit payments using Stripe in Chargebee.

Prerequisites 

To be able to accept ACH payments using Chargebee, you must:

  • Be a US based merchant selling to customers residing in the US.

  • Have a US/USD bank account linked with Stripe and configured with Chargebee.

Note

This is applicable if you are using the older version of hosted pages.

  • Stripe ACH is only supported on hosted pages when used with the Minimal, Elegant or Inspire themes. It does not work with Chargebee's Rhapsody theme. Refer this page   for more information on themes.

  • If Plaid is being used for bank account verification, the option of embedding into an iframe is not supported in hosted pages.

Accepting ACH Payments in Chargebee 

Step 1: Enable ACH payments on Chargebee, navigate to your Stripe configuration page (Settings > Configure Chargebee > Payment Gateways > Stripe) and enable the Direct Debit (ACH) option.

Step 2: The National Automated Clearing House Association (NACHA) and federal legislation mandate that you should have an Authorization Agreement with your customer to charge their bank account. When you enable a customer to pay via ACH, Chargebee displays an authorization agreement for them to sign on the relevant page (depending on where your customer is entering their bank details). You can configure the information that appears on this agreement by entering the Business name, email address and phone number of your company on your Stripe configuration page.

Step 3: Enable Use Plaid for Instant Authentication if you want to authorize using plaid. Learn more. By default, Micro deposits is the mode of verification.

Step 4: Next, you need to allow your customer to pay via bank account. This additional step ensures that payments by ACH are an option only for customers you know and trust.

To allow a customer to pay via ACH, enable the allow this customer to pay to via his/her bank account option when creating a customer. In case the customer already exists and wants to start paying via bank account, you can enable this option by navigating to the Customer Details page and clicking the Change customer details option on the right (listed under Actions).

Authentication 

Stripe supports two modes of verification:

  • Via Plaid  , a third party application that authenticates bank information.

  • Via micro-deposits  , wherein the customer communicates the precise amounts (which are usually in cents, hence the name) transferred to the bank account to prove that the person has access to their bank statements.

Note

Stripe will notify Chargebee in case of verification failure. On such instances, Chargebee will mark the payment method as INVALID. Customers will have to repeat the whole process once again.

Using Plaid 

Plaid is a third party application that allows for quick authentication of bank information, enabling instant verification of bank details and payment collection.

Note
  • Plaid is a paid service.
  • Since plaid is an instant verification payment method, customers will be charged immediately.

To allow your customer to verify their bank accounts using Plaid, follow these steps:

Step 1: Setup/Connect your Stripe and Plaid accounts

Connect your Stripe and Plaid accounts so that Plaid can facilitate the creation of bank account tokens on your behalf. Find out more about how to do this on Plaid's Plaid-Stripe  page.

Step 2: Connect your Chargebee and Plaid accounts

  • Navigate to Settings > Configure Chargebee > Payment Gateways > Stripe

  • Enable the Use Plaid for Instant Authentication option

  • Connect Plaid to Chargebee by entering your

    • Client ID and Public and Secret API Keys: This information helps Chargebee connect with your Plaid account. You can find this information in your Plaid site by navigating to Account > Keys.

Step 3: Checkout page and customer portal setting

  • Choose customers for whom you want to display direct debit as a payment method in the Chargebee checkout and self-serve portal. Select the necessary option from Display Direct Debit as a payment method for setting in the bottom of the page. Available options are:

    • All your customers - This options allows all your customers (including new customers) to pay via ACH irrespective of whether the Allow this customer to pay via his/her Bank Account option is enabled on the customer's details page.

    • Only customers with Direct Debit enabled

Note

This option is applicable for direct debit payments via Stripe ACH (Plaid only) and SEPA.

  • Finally, click Apply option at the top of the page to save your ACH settings.

Once you have completed these three steps, your customers will be able to verify their bank accounts using Plaid when they choose ACH as their payment method.

When your customers are setting up ACH payments, they will be redirected to Plaid. Plaid verifies bank details using the customer's (bank account related) login credentials. Once verified, customers are redirected back to Chargebee's hosted pages where they can enter their personal details, shipping and billing addresses and so on, and complete their payment.

Using Micro Deposits 

When you use the Micro Deposit option, the customer will first have to provide the bank details using the customer portal. Verification using Microdeposit is a free service and the whole verification process will take about 2-3 business days.

Once the bank details are collected, it has to be verified. For verification, Stripe will deposit 2 small amounts into the customer's bank account. Your customers will have to validate the amount transferred.

There are three ways to add and verify a customer's bank account using micro deposits:

  • On the Chargebee site
  • On the Customer Portal.
  • On the Stripe interface (for verification alone)

On the Chargebee Site

To add a customer's bank account on the Chargebee interface, navigate to the Payment Method Details section on the customer's details page and click Add bank account link.

Note

This option will not be available if you have not enabled the Allow customer to pay via his/her bank account option when creating this customer (see step one). To enable this option for an existing customer, click Change Customer Details option on the right hand side of the page (listed under Actions).

To add a bank account, you will need the following information:

  • Customer's name as per bank account
  • Name of the bank
  • Account holder type
  • Bank account number
  • Bank's nine digit routing number

You can also use an API to collect the bank details from the customer Refer to our API documentation to learn more 

After you click Add bank account you will be directed back to the customer's page, where the newly recorded details should appear along with a verify this account option. Clicking this option will cause a verification window to pop up with fields to enter the exact amounts that have been transferred to the customer's account. The customer will need to provide you with this information after checking their bank statements.

If incorrect information is entered into the verification pop up more than 10 times, the customer's payment details will be marked as INVALID. The whole process will have to be repeated with fresh account details in the event of this happening.

On the Customer Portal

The process of adding and verifying an account is very dependent on the customer. So we've made it possible for you to allow the customer to handle the entire process on her end via the customer portal.

Note

This option is not supported in customer portal V3.

On the customer portal, your customer would have to navigate to and click Update Payment Details option to add their bank details. After they click Add bank account they will be directed back to the portal, where the newly recorded bank details should appear along with a verify this account option. Clicking this option will cause a verification window to pop up with fields to enter the exact amounts that have been transferred to their account.

As on the web interface, if incorrect information is entered into the verification pop up more than 10 times, the customer's account will be marked as INVALID in Chargebee. On such events, if you wish to verify again, the whole process will have to be repeated with fresh account details. If incorrect information is entered in the customer portal, you will be notified by email.

Note

The Request Payment Method option is a great way to initiate this process for a new customer. Find it under the Actions tab on the customer's page.

On Stripe

If you want to verify the customer's bank account on the Stripe interface, click the verify option that appears next to the customer's bank details. The subsequent pop-up has fields to enter the exact amounts that have been transferred to the customer's account in cents.

Chargebee will be notified of the verification via webhook.

Note

If you want to add or update a verified bank account on Chargebee from Stripe via API, check out this solution article  .

The ACH workflow on Chargebee 

After the customer has accepted the Authorization agreement and the bank account has been added and verified, they are ready to make ACH payments, and you are ready to receive them.

Here's what the workflow looks like:

  • When an ACH payment is made (for both one time payments and recurring payments), a payment due invoice with a payment initiated tag is created on Chargebee.

  • ACH payments may take up to 5 working days. When the funds are received, Stripe marks the payment as successful, if they are not, it marks the payment as failed.

  • Chargebee is notified of the change in the status of the payment (again via webhook) and consequently marks the invoice as either paid (for a successful payment) or not paid (for a failed payment). For more, check out our invoices  page.

The invoice generated looks like this:

  • Incase of payment failure during renewal, Stripe will notify Chargebee of this. If dunning has been enabled, Chargebee will attempt to charge the customers based on your dunning configuration. In case of 3 consecutive failed attempts, payment method will be marked as Invalid and the final action set in the Dunning  settings will take place.

To learn in detail about how the workflow looks like on Stripe, check out their ACH guide .

ACH Credit Transfer 

Offline payment methods, majorly bank & wire transfers (also called as Push payments) are used by SMBs and Enterprise businesses alike.
When customers pay offline, the transaction details are not sufficient to update the due invoices,

either the payment amount changes due to foreign exchange rate conversion involved in multi currency payments or
reference details or payment instructions do not reach when you receive the payment
So there is a lot of manual effort involved in reconciling payments with due invoices.
With Stripe's ACH Credit Transfer feature , Chargebee updates payment due invoices (offline) accurately and removes the effort required to search and update due invoices.
What is the feature all about?

Chargebee auto-generates a virtual bank account for each of your customers via Stripe
The virtual bank accounts details are mentioned in the invoice (payment instructions) sent to your customers
Customers can transfer the amount to this virtual bank account
Chargebee receives the payment info from Stripe and reconciles the invoices (unpaid invoices are marked as paid automatically).

Learn more

Card Payments vs ACH Payments: The waiting period 

Unlike card payments, where the authorization and transfer of funds happens immediately, the authorization and transfer process has a waiting period for payments via ACH. This waiting period is typically up to five business days. Settlement takes about eight working days in total.

ACH Email Notifications 

Two types of email notifications are available for ACH payments:

  • Payment Initiated: To inform customers that a payment has been initiated via Direct Debit from their bank accounts.

  • Refund Initiated: To inform customers that a refund has been initiated towards their bank account.

Note

Additionally, we would strongly recommend enabling the Subscription Renewal Reminder notification, as customers have to be given notice before they are charged via Direct Debit.

Invalid Payment Method Email Notifications

You can also configure the Invalid Payment Method notifications to inform your customers about card expiry or payment failure.

You can setup these notifications by clicking Settings > Configure Chargebee > Email Notifications > Invalid Payment Method.

Refer to this section to learn more.

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