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Refund or Chargeback Reserve is a dedicated pool of funds used to process customer refunds and cover potential chargebacks. Maintaining a sufficient balance in this reserve is essential to ensure uninterrupted refund processing. If the reserve balance reaches zero, you will be unable to process refunds, and you will receive an error message when attempting to do so.
Topping up your refund reserve will take up to three days after initiation (Standard ACH/SEPA debit time to settle). Always plan ahead to avoid disruption on your refund reserve.
Ensuring your reserve is adequately funded helps prevent refund delays, improving your customer satisfaction.
An empty reserve triggers an error message and prevents refund transactions from completing successfully.
This article provides step-by-step instructions for adding funds to your Refund or Chargeback Reserve using the Chargebee Embedded Payments back-office portal.
Follow these steps to add funds to your reserve:
Step 1: Access the Chargebee Embedded Payments Dashboard
Log in to your Chargebee Embedded Payments> Dashboard.
Navigate to the Deposits section in the left-hand menu.
Locate the Reserve Balance section. If your balance is low or at zero, click Add Funds.
Step 2: Select a Bank Account
Direct Debit transactions may take up to three business days. You can monitor the transaction status via the portal.
Step 3: Enter the Funding Amount
Step 4: Review and Confirm
Step 5: Transaction Initiation
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