Docs

Receivables

Receivables Tech Glossary

Use this glossary to know about business and technology terms associated with Chargebee Receivables.

Account Receivables Keyword

TerminologyDescription
CustomerCustomers who have signed up with a merchant for services or products and in return owe them money.
InvoiceInvoice is a document issued by the business to its customer specifying the services and/or products sold to them.
Credit NotesCredit note is a document sent by a merchant to the customer, notifying that a credit has been provided to their account.
IssueAn issue is a kind of dispute raised by a customer for non-payment of the invoices.
OutstandingTotal amount that customers owe to the company.
OverdueTotal amount overdue from invoices, debit notes, etc. which have passed their due date.
Net OverdueTotal amount from overdue invoices minus unutilised credits.
Unutilised CreditsTotal credit amount not adjusted against the invoices.
Unaccounted PaymentThe total payment amount that is not adjusted against the invoices.
Promise to Pay (PTP) AmountThe total amount which customers have promised to pay on a future date.
Issue AmountThe total amount in issues raised by the customers.
Open Invoices/DebitsThe total amount from all open invoices and debits.
Ageing BucketsWhen an invoice becomes overdue, it can be categorised into different buckets based on the number of days it has been overdue. For example, 0-30, 31-60, 61-90, and so on.

Receivables Website

TerminologyDescription
Auto EngagementReceivables Auto Engagement is an automation tool used for sending payment reminders to your customers based on simple to complex business rules.
Collector QueueCollector Queue is a CRM tool for managing customer issues, promise to pay, and email replies.
CasesTickets assigned to AR users in the Collector Queue. It can be email, response, issues, and follow ups.
Follow-upA follow-up case is created in Collector Queue when a user sets a reminder or is assigned by other team members.
NotesA note is used to record an activity related to customers or invoices. A user can take notes at the customer or invoice level.
SummaryUsers can write a summary to describe the collection status of the customer for managerial review.
Collection StatusIndicates the current status of collection related activities performed by collectors and customers over a period of time. A collection status can have multiple sub status and associated turnaround time (TAT).
AR AnalyticsAn insightful dashboard for the leadership team to measure and track the AR health of the business.
AR ReportsReceivables has multiple reports to track AR, team performance and collection activities associated with the customers and invoices.
Customer ViewA customer-level view to see each customer's AR and collection-related information such as outstanding, last contacted date, overdue, etc.
Transaction View (All)A transaction-level view that lists all the transactions across customers, including details like due date, balance, and payment status.
Transaction View (Open)Displays only open transactions across customers, with invoice-level information such as due date and balance.
Custom FieldsUsed to track collection information, customer data, or finance information. Custom fields can be created at customer and document levels.
Email and SMS ReminderUsers can send payment reminders or account statements manually or automatically for open or overdue invoices.
ContactsIncludes customer contacts grouped by escalation levels, who receive email and SMS reminders.
What's New NotificationDisplays new features, enhancements, or bug fixes via the notification center.

Receivables UI

TerminologyDescription
Grid ViewThe reports in Receivables View and Reports are presented in a grid view that can be customized to some extent.
Advance FilterReceivables Views and Reports provide both quick and advanced filter options to refine data.
Column ChooserAllows users to select columns in Receivables Views and Reports according to business needs.
Top Metrics BarDisplays important AR metrics at the top of most Receivables Views.
Save ViewEnables saving a custom view/report for reuse and sharing with other team members.
Email ReportsSends the current report view to the user's registered email address.
Bulk ActionsAllows performing actions on multiple customers or documents at once with a single click.

AR Analytics and Reports

TerminologyDescription
Overdue CompositionShows the percentage of the total outstanding amount that is currently overdue for the selected date range in analytics.
90+ AR PercentageDisplays the portion of outstanding that falls under the 90+ days ageing bucket.
Average Credit PeriodShows the average time allowed to customers before payment is due.
Average Due DaysThe average number of days past the due date for unpaid invoices.
Daily Sales Outstanding (DSO)Measures the average number of days it takes to collect payments, indicating cash flow health and collection efficiency.
AR Master (All Entries)A comprehensive report to slice and dice receivable data by business units, customers, or transactions.
AR Master (Open Data)Similar to AR Master (All), but includes only open data entries.
Cash Projection – Due DateHelps CFOs and finance leaders analyze cash flow based on invoice due dates.
Cash Projection – PTPProvides cash projection insights based on customers' promised payment dates.
Collection Review Report – Customer WiseEnables AR Heads to review each customer's receivables and identify stuck payments.
Collection Review Report – Invoice WiseHelps analyze collection performance at the invoice level.
User Performance ReportUsed by collections managers to assess activities performed by collectors and users.
Case ReportLists all cases created in the system with filtering options to customize views.
Client Engagement – Email ReportAnalyzes customer interactions with email reminders for collections teams.

Settings & User Management

TerminologyDescription
Organization HierarchyOrganization hierarchy allows you to create a role-wise reporting structure. For example, collectors report to AR Head, and AR Head reports to CFO.
UsersUsers are the team members with specific roles and permissions in Receivables. You can invite users to your account and assign them roles and permissions.
RolesA role defines the designation of the user in the organization.
VisibilityUsing visibility, users can access data based on customers assigned to them or based on business unit, location, and reportee.
PermissionsPermissions are associated with a role and allow users to access certain features and perform collection-related activities in Receivables.
TemplatesThe templates in Receivables provide a ready-made structure for email and SMS reminders. Useful when sending the same message to multiple customers.
Template VariablesPredefined values in Receivables that let you add customer- or invoice-related data into email and SMS templates for reminders.
User ProfilesUsers can configure their profiles with details like full name, profile picture, email signature, password, and more.
Company ProfileAdmins can configure the company's profile with details like company name, logo, signature, timezone, and more.
Account StatementDisplays customer account payables and financial info such as due invoices and balance. Admins can configure what's shown when downloaded from email reminders or the client portal.
Ledger StatementA ledger tracks all financial transactions related to collections. Admins can configure this statement for downloads via email reminders or the client portal.
Reminder Invoice ListAdmins can configure which columns appear in the invoice list within the email reminder.
Single Sign-On (SSO)Admins can control whether users log in to Receivables using a password or Google sign-in.

Data Privacy and Security

TerminologyDescription
EU-GDPRGeneral Data Protection Regulation (GDPR) is a directive that sets a higher standard for protecting personal data of EU individuals.
Consent ManagementChargebee's Consent Management feature provides tools to capture and manage customer consent information effectively.
Personal Data ManagementHelps align Chargebee with your data retention policies by managing customer personal data appropriately.
Compliance CertificatesCertificates and audit reports demonstrating Chargebee's data security and compliance are available for download in the Chargebee app.

Was this article helpful?