Data Control

Reveal is Chargebee’s payments intelligence platform. It connects to your payment processors so you can analyze authorization performance, reconcile settlements, and review fees. Reveal only works with data that you make available through those connections (or that you send directly). You decide what Reveal can ingest, and you remain responsible for how that data is collected from your customers.

This page explains where Reveal gets data, how deletion works, and how Reveal uses the data it receives. For personal data choices, see PII data. For encryption, hosting, and security practices, see Data policies, processes, and methods.

Data sources and control

Reveal can read data from:

• Connected payment processors (Gateway Accounts) that you add under Sources in Transactions or Settlements.
• Data you provide directly to Reveal, when you choose that path.

In both cases, Reveal cannot pull information that your processors do not expose to the credentials and permissions you grant, and it cannot invent fields you never shared. Unless you connect a source or upload data, Reveal has nothing to analyze for that processor.

Connecting a source does not change how you process live payments. Reveal reads transaction and settlement data to power analytics and reconciliation. It does not modify authorization, capture, or payout flows at your Gateway Account.

Deleting data for individual customers

If a customer asks you to remove their personal data from systems that support your business (for example after churn), you may need matching identifiers in Reveal to locate their records.

Reveal can support customer-level deletion requests when you have shared the identifiers needed to find those records (typically the same customer or payment identifiers you use operationally). If you declined to share non-payment personal data with Reveal, you may not have a usable unique identifier in Reveal to target a single customer. See PII data.

To request deletion of an individual’s data from Reveal, contact Chargebee Reveal support with the identifiers you use for that customer in Reveal.

Deleting all data permanently

If you end your relationship with Reveal, or you need Reveal to purge all data for your account for another reason, the Reveal team can permanently remove Reveal data records for your account from Reveal systems as part of offboarding.

Before a full purge, export anything you still need for your own records. Related expectations around ownership and notice before deletion are described in Data policies, processes, and methods.

How Reveal uses your data

Reveal uses your data to provide insights into your payment stack: authorization and decline analysis, settlement reconciliation, fee analysis, alerts, and related operational views in Transactions and Settlements.

Reveal does not sell your data, and does not share your merchant data with other Reveal customers for their analytics. Access by Chargebee personnel is limited to supporting your use of Reveal (for example security, quality, or support), as described in Data policies, processes, and methods.

Take the next step

• PII data: Choose whether Reveal may use non-payment personal data.
• Card vaulting: How Reveal relates to cardholder data and Chargebee’s PCI posture.
• Data policies, processes, and methods: Encryption, hosting, and security practices.
• Reveal overview: How Transactions and Settlements use connected sources.