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Introduction


  • Overview

Transactions


  • Get Started
  • Understand Payment Performance
  • Alerts

Settlements


  • Get Started
  • Settlements
  • Fees
  • Records

Data Security


  • Data Control
  • PII Data
  • Card Vaulting
  • Data Policies, Processes and Methods

Glossary


  • Standard Terms
  1. Reveal
  2. Introduction
  3. Overview
  1. Reveal
  2. Introduction
  3. Overview

New users (Signing up only for Reveal): To explore Reveal, request a demo.

Existing Chargebee users: Contact your Account Manager to get access to Reveal.

Overview

Reveal is a no-code platform for payment observability and reconciliation. It connects to your payment processors, imports historical transaction data, and monitors live payment activity so you can see what is happening across checkout, authorization, settlement, and payout, without building custom reports or stitching together spreadsheets from each Gateway Account.

Reveal is organized into two modules. Transactions helps payments and revenue teams understand authorization performance, diagnose failures, and respond to changes in real time. Settlements helps finance and accounting teams trace funds from customer payment to bank deposit, reconcile batches against bank entries, and analyze processing fees. Together, they give you a single place to optimize payment outcomes and financial accuracy.

Who is Reveal for

Reveal is built for teams that manage high-volume or multi-processor payment operations:

  • Payments and revenue operations teams who need to track authorization rates, decline patterns, 3DS outcomes, chargebacks, and retries across Gateway Accounts.
  • Finance and accounting teams who reconcile settlements with bank statements, monitor unsettled transactions, and verify fees across providers and currencies.
  • Fraud, risk, and analytics teams who segment payment performance by shopper country, payment method, funding type, card brand, and other variables to find root causes.

You do not need engineering resources to get started. Reveal uses a no-code dashboard to connect payment sources and surface analytics, alerts, and reconciliation views.

What problems does Reveal solve

Payment data is usually scattered across processor dashboards, export files, and internal tools. That fragmentation makes it hard to answer basic questions quickly: Why did authorization rates drop yesterday? Which processor has the most unsettled transactions? How much revenue did we lose to a specific decline reason?

Without a unified view, teams spend time manually correlating exports, miss early signals of processor or routing issues, and delay reconciliation when settlements do not match bank deposits. Reveal addresses this by ingesting data from your connected payment processors and presenting it in structured analytics and operational views.

How Transactions and Settlements work together

Both modules start the same way: you connect your payment processors as data sources in the Reveal dashboard. Connected sources import historical data and continue to monitor live transactions. The same processors can be connected for Transactions, Settlements, or both.

ModulePrimary focusWhat you can do
TransactionsPayment observability and performance optimizationMeasure authorization and decline rates at the transaction and order level; segment performance by geography, currency, payment method, funding type, 3DS flow, and Gateway Account; analyze error codes and revenue impact; study retry and recovery patterns; configure threshold- and range-based alerts with Slack and other notifications.
SettlementsReconciliation, cash flow, and fee analysisTrack settlements across processors and currencies; monitor unsettled transactions with aging buckets; match settlement batches to bank entries; review settlement records and export transaction details; compare blended rates and provider-level fees; detect fee outliers such as interchange downgrades.

Transactions tells you how payments perform at checkout and authorization. Settlements tells you how those payments move into your merchant account and bank account. Using both modules gives you end-to-end visibility from a failed authorization to a delayed payout.

Explore payment performance in Transactions

Transactions provides analytics across the payment lifecycle, from authorization through chargebacks, refunds, and authentication outcomes. Key areas include:

  • Understand payment performance — Learn how Reveal measures authorization and how transactions differ from orders when you interpret rates.
  • Authorization rates and decline rates — Track success and failure by count and by volume at both the transaction and order level.
  • Drill down into auth and decline rates — Segment and filter data by shopper country, transaction currency, Gateway Account, 3DS flow, funding type, and other parameters to isolate issues.
  • Error analysis — Break down failure reasons, quantify revenue impact, and prioritize the errors that cost the most at checkout.
  • Retry analysis and order recovery — See how many orders succeed on the first attempt versus later retries, and measure recovery after failed attempts.
  • Alerts — Set threshold- and range-based monitors on metrics such as gross revenue, authorization rates, decline rates, refunds, and disputes; notify teams through Slack and other channels.

For terminology used throughout Transactions analytics, see the standard terms glossary.

Reconcile settlements and analyze fees in Settlements

Settlements focuses on the movement of funds after authorization, through settlement batches, processor payouts, and bank deposits. Key areas include:

  • Settlements overview — Review settlement summaries by provider and currency, inspect batch-level settlement details, and match amounts against bank entries.
  • Unsettled transaction tracking — Use aging buckets (1-5 days, 6-10 days, and older than 10 days) to spot delays that affect cash flow and prioritize follow-up with processors.
  • Fees — Compare blended rates across providers, analyze transaction and platform fees, and review provider-level fee insights.
  • Outliers — Detect transactions with fees above expected benchmarks, including interchange downgrades and other anomalies.
  • Records — Browse settled transactions by Gateway Account, filter by date, currency, type, and status, and export data for accounting workflows.

Settlement views support filtering by payment method, Gateway Account, transaction date range, transaction currency, and settlement currency so you can investigate discrepancies at the level of detail your finance team needs.

Connect your payment processors

Before you use either module, connect your payment processors as sources in Reveal. The process is the same across processors and requires no custom code:

  1. Enter connection details in the Reveal dashboard for Transactions or Settlements.
  2. Configure read-only permissions in the processor's dashboard when required.

Once connected, Reveal imports historical data and monitors live transactions from that source. Step-by-step processor connection guides are available for:

  • Adyen,
  • Braintree,
  • Cybersource,
  • PayPal,
  • Shopify Payments, and
  • Stripe for Transactions

For a complete processor connection workflow in Transactions and Settlements, refer to Get started with Transactions and Get started with Settlements.

Data security and data control

Reveal reads data from the payment processors you connect or from data you provide directly, and uses it to generate analytics and reconciliation views. Your data remains your property, Reveal does not sell customer data or share it with other merchants.

Data control and Security

  • Data control — How Reveal ingests data and how you can delete customer-level or account-level data.
  • Data policies, processes and methods — Encryption in transit and at rest, hosting regions, network security, and compliance practices.
  • Card vaulting — PCI-DSS Level 1 compliance and tokenization services.
  • PII data — How personally identifiable information is handled.

Take the next step with Reveal

If you are new to Reveal, request a demo. If you already have access, open the Reveal dashboard and connect your first payment processor to start importing data.

From there, choose the module that matches your immediate goal:

  • Use Transactions to diagnose authorization and decline trends, or
  • Use Settlements to reconcile payouts and review processing costs.

Most teams connect the same processors to both modules so operational and finance views stay aligned.

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