Introduction

The Reconcile Overview page gives you a snapshot of your entire payment flow—helping you track customer payments, settlements into your merchant account, and processor payouts to your bank account—all in one place. This is your control center for understanding where your money is at every stage and identifying any potential delays or mismatches.

Using the Reconcile page

As an e-commerce merchant with high transaction volumes across multiple regions, this page simplifies your payment reconciliation process. Here's how it helps:

Tracking settlements across processors and currencies

Reconciling payments processed in various currencies and across multiple payment processors can become overwhelming. The Reconcile Overview offers a consolidated view, allowing you to track payments and settlements with ease, regardless of the processor or transaction currency involved.

Monitoring unsettled transactions

Unsettled transactions pose a risk to your cash flow. The Aging Tracker categorizes transactions into 1-5 days, 6-10 days, and older than 10 days. This makes it easy to monitor payment delays and take corrective action.

Viewing Gateway Account-level summaries

Get an at-a-glance summary of all activity by each Gateway Account. This section provides key metrics like transaction volumes, settlement amounts, and the number of unsettled transactions, allowing you to assess the performance of each payment processor.

Filtering for detailed analysi

Use the available filters—such as payment method, Gateway Account, transaction date range, transaction currency, and settlement currency—to drill down into specific segments of your payment flow. This granular view helps you identify patterns and resolve discrepancies quickly.

Identifying common reconciliation issues

The Settlements Overview page helps you spot and address common reconciliation issues, such as:

Settlement delays

Identify payments processed in different currencies (like USD) that are not yet settled into your primary account (like EUR), which can cause cash flow disruptions.

Unsettled transactions over time

Spot transactions that have remained unsettled for more than 10 days, indicating possible issues with a payment processor or bank delay. This allows you to prioritize follow-up actions effectively.

Analyzing Gateway Account performance

Discover which payment processors are consistently associated with a high number of unsettled transactions, highlighting potential service or operational issues that need to be addressed.

Detecting settlement discrepancies

Observe discrepancies between transaction amounts processed in one currency and settled in another, revealing potential issues with exchange rates or settlement processes.