Docs
List of metrics that you can monitor and set alerts for
This document provides a comprehensive list of metrics for which a merchant can set up alerts. These alerts can help merchants monitor and stay informed about various aspects of their payment transactions, revenue, and risk management.
| Metric | Definition |
|---|---|
| Gross Revenue | The total amount of money received from successful transactions during a specified time period. |
| Successful Transactions (Count) | Number of transactions that were successfully authorized and processed during a specified time period. |
| Refund Volume (Dollar Volume) | The total dollar amount of refunds issued to customers during a specified time period. |
| Refund Transactions (Count) | The number of refund transactions processed during a specified time period. |
| Dispute Volume | Total dollar amount of transactions that were disputed by customers during a specified time period. |
| Dispute Transactions (Count) | The number of transactions that were disputed by customers during a specified time period. |
| Authorization Rate (Volume) | The percentage of the total transaction volume that was successfully authorized during a specified time period. |
| Authorization Rate (Count) | The percentage of the total number of transactions that were successfully authorized during a specified time period. |
| Decline Rate (Volume) | The percentage of the total transaction volume that was declined during a specified time period. |
| Decline Rate (Count) | The percentage of the total number of transactions that were declined during a specified time period. |
| Order Level Authorization Rate by Transactions | The percentage of orders that were successfully captured based on the total number of transactions within those orders during a specified time period. |
| Order Level Authorization Rate by Volume | The percentage of the total order volume that was successfully authorized during a specified time period. |
| Order Level Decline Rate by Transactions | The percentage of orders based on the total number of completed orders that were lost during a specified time period. |
| Order Level Decline Rate by Volume | The percentage of the total order volume that was lost during a specified time period. |
Monitoring Refund Activity
By setting up alerts for Refund Volume and Refund Transactions, merchants can quickly identify if there is a sudden spike in refunds, which could indicate potential issues with product quality, customer satisfaction, or fraudulent activities.
Detecting Unusual Decline Rates
Alerts for Decline Rate (Volume) and Decline Rate (Count) can help merchants promptly address situations where an unusually high number of transactions or transaction volume is being declined. This could be caused by issues with payment processing, fraud detection rules, or other technical problems.
Tracking Order-Level Authorization Rates
Monitoring Order Level Authorization Rate by Transactions and Order Level Authorization Rate by Volume can provide insights into the overall health of the order processing system. If these rates drop below expected levels, it could indicate potential bottlenecks or issues that need to be investigated.
Identifying Revenue Fluctuations
By setting up alerts for Gross Revenue, merchants can quickly detect any significant deviations from expected revenue patterns. This could help identify potential issues with pricing, promotions, or sales channels that may require immediate attention.
Fraud and Risk Management
Alerts for Dispute Volume and Dispute Transactions can help merchants proactively identify potential fraud patterns or areas of concern, allowing them to take appropriate measures to mitigate risks and protect their business.
By leveraging these alerts, merchants can stay informed about critical metrics, respond promptly to anomalies, and make data-driven decisions to optimize their payment processing operations, enhance customer experience, and mitigate potential risks.
Please note that the specific thresholds, time periods, and alert configurations can be customized according to the merchant's needs and preferences.
Was this article helpful?