BACS via Adyen 

BACS (Bankers' Automated Clearing Services) is the most popular method of making electronic payments in the United Kingdom. It is used for a variety of purposes, including payroll, direct debit, and online bill payments. Chargebee allows you to configure BACS using Adyen. Learn more 

  • BACS is applicable only for payments made in GBP (British Pound Sterling).
  • This integration is possible via Chargebee Hosted Pages , Chargebee JS , Gateway JS, and APIs.

Configure BACS payments via Adyen 

Complete the steps below to configure your Chargebee account to accept BACS payments using Adyen:


Make sure you have BACS Direct Debit enabled for Adyen in your Chargebee account before moving forward. Also, make sure you have BACS enabled in your Adyen account .

  1. Login to your Chargebee site  and configure the Adyen gateway. Move to the next step if you already have Adyen configured on your site.

  2. Click Settings > Configure Chargebee > Payment Gateway > Adyen.

  3. Enable BACS Direct Debit (For UK region only) to configure direct debit payments for UK-based customers.

  4. Enter the following details on the BACS Configuration page shown below:

    • Creditor Name
    • Creditor Email
    • Creditor Contact Number
  5. Click Save.

Payment flow 

  1. If you have chosen Gateway JS, you will be redirected from the merchant's website to a gateway-hosted checkout page. Otherwise, Chargebee's checkout is used.
  2. The end customer enters the bank account details and confirms the same. A mandate is generated based on the entered details, which authorises the Gateway to collect the payment.
  3. Once a mandate is generated, it can take four to six days before a payment is cleared and settled.

If there are three consecutive payment failures using the direct debit payment method, it will be marked as invalid in Chargebee. In such cases, you should remove the existing payment method and ask your customer to add a new one.

Email Notifications 

You must notify your end customers during mandate creation and before they are charged. To do so, they can enable the following email notifications in Chargebee:

  • Mandate Creation
  • Pre-notification

Follow the steps below to navigate to these notifications:

  1. Go to Settings > Configure Chargebee > Email Notifications
  2. Select the Payments and credits category

Both notifications will be available there. You can edit the template as per your requirement.

Was this article helpful?