Chargebee Payments - Chargebacks raised by customer

Problem Statement

How can I handle a dispute (chargeback) raised by my customer when using Chargebee Payments?

Solution

When a customer raises a chargeback, you can accept it or dispute it. You can handle disputes outside of Chargebee and record a refund in Chargebee.

Steps to Set It Up

Option 1: Accept the dispute. The cardholder is refunded through the dispute process.

Option 2: Refund outside of the dispute (using your normal refund flow) and then reference the Refund Reference Number when responding to the dispute. This tells the issuer the refund was processed outside the dispute cycle. Note: You may be debited twice until the amount is credited back.

For more on refunds in Chargebee, see How do I refund an invoice.