Freshworks Release Notes

The chronology of features added to the integration is listed in the release notes. Freshworks has transitioned its accounting platform from Intacct to NetSuite. As part of this transition, the older data migrate to NetSuite.

Data is mapped between Chargebee and NetSuite IDs so that the further actions performed will be synced. There are specific scenarios in which these actions do not sync and neither display the sync error messages without mapping.

• Void Older dated invoices - With this release, if the user voids an older dated invoice before the sync start date and a mapping exists in the third-party entity mapping table (TPEM). Then a credit memo is created, and the invoice status is updated as part of the NetSuite connector.

  Click here to read more about Voiding older dated invoices.

• Void Unsynced invoices - With this release, If a customer creates the invoice and voids it before the sync happens, then an invoice and a credit memo are created in NetSuite (for void action), and the invoice status is updated.

  Click here to read more about voiding Unsynced invoices.

• Ignore Invoice updates - With this release, the following actions will be synced even though the Ignore invoice update feature is enabled in Netsuite.

  • Applying a payment
  • Applying a credit note
  • Voiding an invoice
  • Writeoff an invoice

  Click here to read more about Ignoring Invoice and Credit notes updates.

• Sync payment/credit notes to older invoices with TPEM - We do not sync any updates for older dated invoices, such as the payment and credit notes creation. With this release, if we have mapping established, then sync updates are made to the invoice.

  Click here to read more about Sync payment/credit notes to older invoices with TPEM.

• Applying older credit notes/payments to new invoices - With this release, syncing older credit notes and payments to new invoices is enabled. Click here to read more about Applying older credit notes/payments to new invoices.

• Configure Taxes in NetSuite An enhancement to create a vendor name if the concatenation is greater than 83 characters. While creating the vendor name, if the concatenation is greater than 83 characters, fetch the jurisdiction code instead of the jurisdiction name.

<tax_juris_code>_<TAX_JURISDICTION_TYPE>_Tax format