Working with Subscriptions
- Invoicing a grand parent when account hierarchy is enabled
- Can a Child's company name be displayed in the Parent's Invoice?
- How to set termination fee for Contract terms?
- How to send an email notification for Subscription Reactivation
- Unable to create a subscription: "Cannot create the subscription as there is no valid card on file". How do I proceed?
- How to move a subscription from one customer to another?
- What is the Jump to Section under Customer/Subscription details page?
- Can I change the plan of an existing subscription on behalf of the customer ?
Payment Gateways
- Difference of $0.01 on the payments made towards invoices
- Can I use multiple currencies with my Chargebee account?
- Why are subscriptions cancelled for 'No Card' despite zero charges?
- How to change the net payment terms for customers in bulk?
- How to filter all the credit card transaction for a particular period?
Cancel Subscriptions
- How do I configure refunds during cancellations?
- What are the most commonly logged Cancel Reasons
- What happens when I schedule a cancellation?
- Can I reactivate a subscription by keeping the original term dates of the subscription in place?
- Can I reactivate a cancelled subscription?
- How do I cancel a subscription in Chargebee?
- Export reasons chosen by my customers when canceling their subscriptions - RevenueStory
- Error - Reactivate from date should be in past
Migration
Subscriptions Items
- Can I configure multiple plans under one Subscribe button?
- How do I index into tiers and retrieve tier prices (subscription.item_tiers not working
- How to remove addons from a subscription via API in Latest Product Catalog?
- How to add contract terms to an existing subscription without invoicing the un-billed charges
- Why am I not able to find the existing plan price point in the list of plans while changing a subscription in my Latest Product Catalog site?
Reactivation
- My customers are not able to reactivate their subscription
- How to reactivate subscription when credit card detail is entered?
- 'Error: Subscription can''t be reactivated, because the system tries to collect payment from the old declined card'
- Error - Reactivation date is incompatible with plan terms
Plans Subscriptions
Currencies
- Why does my customer's currency change after a subscription update?
- Can I update the currency of an existing subscription?
Configuring Reason Codes
Calendar Billing
- Calendar Billing date not applied for a few subscriptions
- What would be the monthly billing date of customers whose billing date fall on the 31st of the month?
- How does calendar billing work with subscriptions with 'Future Start'?
- How does calendar billing work with subscriptions that has a trial period?
- We only ship products to our customers during a certain time of the month (or particular day of the month). How can this be setup?
- How to configure self-serve calendar billing for SaaS business?
- Changing the billing date to a different date when calendar billing is enabled
Pause Subscriptions
- Can I cancel a paused subscription?
- How can we pause a subscription?
- Is there any option to stop a subscription.?
- Edit the resumption date of a paused subscription
- What happens to Subscription and other entities once the subscription is paused?
- How to extend the pause date for a subscription?
- Why do I see "Advance charges will be issued as credits to this customer at the time Subscription pause" message while pausing a subscription?
- Paused Subscription Creates Credit Notes Automatically
APIs
- How can I cancel a subscription using the APIs?
- How do I remove/change/add an addon to a subscription that already has one or more addon via APIs (Legacy Product Catalog)?
- How can I reactivate a subscription using the APIs?
- How to prevent multiple users or subscriptions with the same email address?
- Limiting duplicate subscriptions via API
- How to customize my customer IDs in sequential order?
- How to replace or remove addons on a subscription via API?
- How to Extract the Payment Source ID of a Secondary Payment Method When Creating a Subscription via API?
Subscription Cancellation
- How to add a non-recurring addon (or Charges for Latest Product Catalog) when a subscription is in the canceled state?
- When does a subscription cancel in Chargebee?
- How to differentiate a subscription that is canceled within the trial period or after activation?
- How to cancel subscriptions and refund them in bulk?
- I am not able to refund my customer when I schedule a cancellation
- I can't schedule a cancellation 2 years from today. Why is this happening?
- How can I cancel manually a subscription item (e.g. addon) to the end of term?
- How to retain credit on subscription cancellation?
Managing Contract Terms
- Can I apply contract terms to my existing subscriptions?
- What is a contract term?
- How to configure Contract Terms?
- How to create separate subscriptions interval from billing interval
Gifts
- Can a normal plan be subscribed as a gift plan?
- Is it possible to merge customers that have gift subscriptions?
- Possible to Change billing date of gift subscription?
Billing
- Metered Add-ons not included in MRR calculations.Why?
- How can I override unbilled charges for a specific customer?
- Currency code error while using chargebee.UnbilledCharge.create API call
- How do I set up a 3-year subscription with annual billing in Chargebee?
- Does Chargebee support recurring billing?
- How to manage billing address of a customer?
- Proration calculation logic
- What is the impact of changing site timezone on subscription's Next billing dates?
Metered Billing
Net D
Next Billing Date
- How to extend the billing period for a month?
- When is the next billing date for my customer?
- If I change the next billing date/time, on what basis is the charge/credit per time-unit calculated?
Orders
- How to automate orders in Chargebee?
- How to resend Orders in Chargebee?
- The order has not been generated automatically while creating one invoice with a Quick charge only. Why?
- Can we change the order status back to Queued from Awaiting Shipment?
Price Override
- How can I customize prices for some of my plans?
- I am not able to change the price of an existing subscription.
- Can I override price of one-time payments via checkout?
Proration Mode
- Pro-ration logic in subscriptions
- Does the subscription billing cycle override the plan’s billing cycle?
Events & Webhooks
- How to retrieve a coupon Id from the subscription_created webhook event?
- How do I get the subscription id from web-hooks during cancel subscription.
- How to get notified of my customer's subscription renewal events in Chargebee?
- Where to find subscription event logs in Chargebee?
Cancellations
Trial Management
- How to extend the trial period for a subscription?
- Can I change the trial end date for an existing trial subscription?
- Can customers get the trial period when moved to a paid plan with trial period from a free plan? When I do this, the subscription is going directly into Active state, instead of the In-Trial state.
- Effect of "Edit trial end date" on Billing Cycles of a subscription
- Need to extend trial days when the customers add their payment methods during trial period.
- Is it possible to move an active subscription into trial?
- How do I configure end of trial action?
- How can I offer credits to customers at the time of signup?
Unbilled Charges
Bulk Operations
- Coupon bulk operations error
- How to perform a bulk operation to override subscription price for a specific plan?
- Bulk action to extend the trial period by a few days/months from the Subscription Index page
Discounts
- What is flexible discounting or manual discounting?
- Adding manual discounts while creating subscription