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Data Operations

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  1. Billing
  3. Getting Started
  4. Chargebee Billing Data Centers
  1. Billing
  3. Getting Started
  4. Chargebee Billing Data Centers

Chargebee Billing Data Centers

Chargebee offers multiple options for regions where the data for your accounts can be hosted. Powered by Amazon Web Services, a "Region" is composed of multiple data centers clustered within multiple "Availability Zones".

You may select a hosting region based on your data residency requirements which are, in turn, derived from the data protection regulations in your location of incorporation and the location(s) of your customer base.

AWS Regions and Availability Zones

Selecting a hosting region

When creating a Chargebee account, you can choose one of three data hosting regions: AU, US, or EU. The screenshot below shows how to select the hosting region:

image

The data for both Live and Test sites of the account is hosted in the selected region. To change the hosting region for an account after signing up, create a Support ticket and we'll get back to you.

All data in the Chargebee account is lost while changing its hosting region.

If you wish to use Chargebee across multiple regions, create a separate Chargebee account in each of the desired regions.

Hosting region locations

This section specifies the AWS Region used for each hosting region offered by Chargebee.

United States (US) hosting region

For the US, the AWS Region is US East (N. Virginia).

European Union (EU) hosting region

For the EU, the AWS Region is EU (Frankfurt).

Australia (AU) hosting region

For Australia, the AWS Region is Asia Pacific (Sydney).

What's stored in the data centers?

  • The data seen on the Chargebee web application.
  • The data returned by our APIs.
  • The Hosted Pages that are available to your customer. This includes - Checkout and Self-Serve Portal.
  • The data stored by the third-party integrations supported by Chargebee.

If you use integrations that are not built by Chargebee, contact their developers to understand their data hosting options.

Logging into Chargebee

When logging into Chargebee, make sure to select the hosting region relevant to your site. You only have to make this choice once on your browser, as we store your region choice via cookies. Below are the region-specific URLs for logging in:

  • US: https://app.chargebee.com
  • EU: https://app.eu.chargebee.com
  • AU: https://app.au.chargebee.com
    image

Articles & FAQs

What server uptime does Chargebee promise?
What is the physical location of data centers that Chargebee offers?
What is API Changelog?
The remote certificate is invalid according to the validation procedure- RemoteCertificateNameMismatch- DotNet SDK error
JS API Rate limit - Chargebee
'I''m getting an error ''card[billing_zip] : cannot be blank'' while creating a new customer via API. What should I do?'
How to get Plan listing via UI & API - PC 2.0?
How to get all possible countries Chargebee use in an API?
Fix for API support for emails of format - abc+123@xyz.com
Filter options for IDs in API calls
'Error: You have configured chargebee with test site. Please configure it with live site'
'Error: item_prices[quantity][0] : This param should not be sent for on_off addon type'
Does Chargebee provide APIs to automatically convert the price into selected currency_code?
Applying filters when retrieving data through API
'API error: Action is invalid'

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