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Product Updates

  • Release Notes

Getting Started

  • Overview
  • Chargebee Billing Data Centers
  • Object Relationship Model
  • Understanding Sites
  • Developer Resources
  • Chargebee Tech Glossary
  • Articles and FAQ

Implementing Chargebee

  • Implementation Guide
  • Go-live Checklist
  • Articles and FAQ

AI in Chargebee

  • Chargebee Agents
  • Chargebee Copilot
  • Chargebee MCP Server (Model context protocol)

Product Catalog

  • Product Catalog Overview
  • Coupons
  • Articles and FAQ

Subscriptions

  • Working with Subscriptions
  • Billing
  • Orders
  • Articles and FAQ

Customers

  • Managing Customers
  • Account Hierarchy
  • Email Notifications
  • Branding
  • Configure Multiple Languages
  • Articles and FAQ

Invoices, Credit Notes and Quotes

  • Invoices
  • Credit Notes
  • Quotes [Legacy]
  • Transactions
  • Articles and FAQ

Taxes

  • Overview
  • Configuring Taxes
  • Country-specific Taxes
  • Articles and FAQ

Hosted Capabilities

  • Overview
  • Hosted Checkout
  • Hosted Self-Serve Portal
  • Hosted Pages Features
  • Additional Hosted Pages
  • Payment Components
  • Managing payments with ChargebeeJS
  • Mobile-Optimized Hosted Pages
  • Articles and FAQ

Site Configuration

  • Users & Roles
  • Custom Fields & Metadata
  • Mandatory Fields
  • File Attachments & Comments
  • Advanced Filter Options
  • Multicurrency Pricing
  • Multi-decimal Support
  • Configuring Reason Codes
  • Events and Webhooks
  • API Keys
  • Time Zone
  • Time Machine
  • Transfer Configurations
  • Articles and FAQ

Reports and Analytics

  • RevenueStory
  • Home Dashboard
  • Frequently Asked Questions
  • FAQs for Classic Reports Sunset
  • Articles and FAQ

Integrations

  • Sales
  • Customer Support and Success
  • Finance
  • Tax
  • Marketing
  • Stitch
  • Collaboration
  • Contract Management
  • Order Management
  • Mobile Subscriptions (Legacy)
  • Other Integrations
  • Articles and FAQ

Data Privacy & Security

  • Two Factor Authentication
  • SAML Single Sign-On
  • System for Cross-Domain Identity Management (SCIM)
  • EU-GDPR
  • Consent Management
  • Personal Data Management
  • Compliance Certificates
  • HIPAA Guidelines
  • PCI Recommendations and Integration Types
  • Articles and FAQ

Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Site Configuration
  4. Articles and FAQ
  1. Billing
  3. Site Configuration
  4. Articles and FAQ

Events & Webhooks

Get notified when payment method is added/updated
Does Use UTC on data exports affect webhook payloads?
Accepted SSL certificates
How to create events for subscriptions?
My test webhooks events are not getting delivered. What should I do?
Can I filter events for a specific customer using API?
Webhooks - SSL Communication Error
TLS 1.2 Handshake - Testing Code

Email Notifications

How to disable email notifications for zero-dollar value invoices?
How do I receive a notification when a customer signs up for a trial?

API

I want to edit and update Plans and Addons, which API key should I use?
What are the Chargebee API limits?

API Keys

Error: 'Access-Control-Allow-Origin'

Custom Fields

Is it possible to filter set custom fields as filters via the APIs?
How to display custom fields to customers?
How do I create a Custom Field in my Chargebee account?
How to delete a Custom Field?

Custom Fields & Metadata

How can I display the custom fields on an invoice?
Can custom fields be displayed in the customer portal and checkout pages?
Custom field does not display on the invoice.
Custom fields in invoice customisation not configured
How to create a custom field for password?
How to pass values to custom fields using in-app scripts?
'Error message: "There were errors while submitting" "cannot be blank".drop-in script with custom fields'

APIs

Is it possible to get the list of custom fields via the API?

Attachments

File size limit exceeded. Allowed size is '20000000' bytes.

Metadata

Is metadata supported for both items and item price points? How it is affected during the migration?
What is Meta Data?

Currencies

How can I change the base currency of my Chargebee site?
What are Zero decimal currencies?
Transitioning from BGN to EUR

Multi-Decimal Pricing & Quantities

What is multi-decimal support in Chargebee? How does it work?
How to configure multi-decimal support in Chargebee?

Multicurrency Pricing

How to invoice in a different currency?
Update currency of an existing subscription

Multi-decimal Support

What is the rounding logic for line item amounts?

Reason Codes

My custom reason codes are not showing up during the subscription cancellation process
Reason Codes Error "Sorry the url or the some of the parameters are not valid"
I want to remove some of the reason codes.

Time Machine

Limitations of time machine
I am not able to receive OTPs when I test the site using Time machine
How to test Dunning using Time Machine

Transfer Configurations

Transfer Configurations from test to live site - Language Pack
How to transfer email configurations from Test to Live site?
Transfer configuration between sites (test and live)
How to copy Coupon configurations from live site to test site?
Can I use transfer configuration to update the plan prices?
Unable to transfer Hosted pages configuration from test to live - Message to upgrade account
I cannot transfer configurations from the Test site to Live site
How to Resolve Common Errors When Transferring Configurations from Test to Live Site

Advanced Filter Options

How to view & export subscription status?

Users & Roles

Changing Ownership of the Chargebee account if the owner is not present
Can the Chargebee account ownership/email id attached be changed?
Can I add additional users to my account?
Creating custom user roles/privileges in Chargebee
Access levels of different user roles in Chargebee
How to find which team member performed a certain activity on Chargebee app?
What are SaaS metrics? What advantage does the "Analyst" role provide over "Tech Support"?
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Users and Roles

How do I manage pending team invitations in Chargebee?

Time Zone

My invoice dates are one day earlier than it was in Chargebee. Why am I seeing this mismatch?

Upgrade to Leap User Interface

What are the new UI enhancements on Leap UI?
What is the enhancement on all Index Pages on Leap UI?
Where is the quick action option in Leap UI?
How to switch between interfaces in the Chargebee site?

Webhook Settings

How do I automate the offline payments management using Chargebee's APIs?

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