We've stopped giving access to the legacy solution due to the limitations mentioned here. Please request access for enabling the new Omnichannel Subscriptions solution.
If you are offering digital products/services in Apple or Google stores, then you are mandated to use in-app payment methods offered by these respective stores. While standalone solutions can manage in-app purchases and recurring billing, they often fail to handle the complexities of businesses operating across multiple platforms. To handle this complexity, a mobile subscription solution was launched in 2022, and this helped to create a single source of truth for subscriptions and one-time purchases made across Apple, Google, and Chargebee.
This solution was built on the premise that in-app subscriptions of app stores can be represented as Chargebee's subscription. This means that the billing engine of Chargebee can renew the subscriptions, generate invoices in the payment due state, and mark the invoices as paid upon receiving notification from the respective stores. However, post-launch, we learned from our EAP customers that the approach of retrofitting app store subscriptions to Chargebee leads to subscription state mismatches and has limitations, as stated here.
Hence we have decided not to treat in-app subscriptions as regular Chargebee subscriptions. Instead, they will be classified as Omnichannel subscriptions, managed directly by their respective sources, such as Apple or Google. Learn more
Was this article helpful?