Docs

Log into read the version of docs relevant to your site.

Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What's going on?

Problem Statement

This article helps you understand 'error: 91517/91577 payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. what''s going on?'.

Solution

91517 and 91577 are validation errors. These errors indicate that a particular card type (American Express for example) or a token (read about tokens here) associated with a particular card type isn't accepted by your merchant account. To resolve, you would need to reach out to your merchant account provider and enable the card type in question.

Was this article helpful?