Error message when trying to process a refund in Chargebee

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You might face an error message when trying to process a refund in Chargebee.

The refund operation failed. Error message: Refund limit exceeded. Please try using an alternative payment method. (2020) Violation

Solution

You might face the below error, when trying to refund the customer:

The refund operation failed. Error message: Refund limit exceeded. Please try using an alternative payment method. (2020) Violation

This usually happens when you have Braintree connected.

With respect to the above error message, we recommend you to contact their bank for more information.

For more information:

https://developer.paypal.com/braintree/docs/reference/general/processor-responses/authorization-responses#code-2020