Docschargebeedocs

HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page
    • Integrate Chargebee Retention via Chargebee.js
    • Installing Chargebee Retention via the pre-cancel API
    • Estimating Engineering Time & Effort
    • Processing Cancels and Offers
    • Configuring Cancel Management without a Billing Integration
    • Configuring Offer Management without a Billing Integration
    • Passing Data to Chargebee Retention
    • Chargebee Retention Field Mapping
    • Setting up a Custom Domain
    • Save and Cancel Return URL Setup
    • Activity Log and Error Reporting
    • Display Revenue in Reports
    • Using Webhooks
    • Manage Alerts
    • CSS Reference
    • Setting up multiple apps (Enterprise Plan)
    • Removing test sessions from reporting
    • External Reason Key
    • Billing Admin User Role
    • The Essentials Plan
    • Managing your Chargebee Retention Plan and Usage Limits
    • Adding Chargebee Retention to ReCharge's Affinity Theme
    • Managing your team in Chargebee Retention
    • Managing Teams to Control App Access

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. External Reason Key
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. External Reason Key

External Reason Key

Reasons in Chargebee Retention sometimes need to be mapped to other external systems so that you can process updates to those systems based on the outcomes of a Chargebee Retention session. To support this use case, we have an External Reason Key that can be configured for each of your Reasons in Chargebee Retention. You can set the External Reason Key in the Survey Reasons Library under "Advanced Settings" within the Reason Editor.

image

This key should be used to map your Chargebee Retention Reasons to reasons you have defined in other systems and want to report against.

Note: This key will be hard coded and immutable, so it serves well to use in integrations. This means that once you save it for the first time, you will not be able to overwrite it in the future. Please take care to ensure that you put the correct key in to map to your system. Once this value has been set, we will then pass it through all alerts, webhooks and segment events.

If you would like to have it setup, please contact retention-support@chargebee.com and we will configure it for you.

Was this article helpful?