Docschargebeedocs

HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page
    • Integrate Chargebee Retention via Chargebee.js
    • Installing Chargebee Retention via the pre-cancel API
    • Estimating Engineering Time & Effort
    • Processing Cancels and Offers
    • Configuring Cancel Management without a Billing Integration
    • Configuring Offer Management without a Billing Integration
    • Passing Data to Chargebee Retention
    • Chargebee Retention Field Mapping
    • Setting up a Custom Domain
    • Save and Cancel Return URL Setup
    • Activity Log and Error Reporting
    • Display Revenue in Reports
    • Using Webhooks
    • Manage Alerts
    • CSS Reference
    • Setting up multiple apps (Enterprise Plan)
    • Removing test sessions from reporting
    • External Reason Key
    • Billing Admin User Role
    • The Essentials Plan
    • Managing your Chargebee Retention Plan and Usage Limits
    • Adding Chargebee Retention to ReCharge's Affinity Theme
    • Managing your team in Chargebee Retention
    • Managing Teams to Control App Access

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. Manage Alerts
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. Manage Alerts

Manage Alerts

Alerts help keep you in the loop whenever a customer triggers events in the cancel experience, like successful deflections or actions initiated. Configure alerts to stay notified via Slack or Email in Settings Menu in the lower left sidebar. Click the pencil icon next to the alert to enable or disable the alert and edit content for the alert.

In Settings, find Alerts & webhooks.

image

In the Alerts Settings, you'll see a list of available notifications you can enable by Slack or Email, and which alerts are active. Alerts with a Slack icon are available via the Slack integration, and alerts with Email icon are available to receive by email.

image

Select the Status toggle to enable/disable the alert for both Slack and email, or select the toggles in the Slack and Email sections to enable/disable them separately.

image

Slack Alerts

When you enable Slack alerts, an alert will be posted in the Slack channel you configured for the given event. You can customize the main event message in the default Slack alert template. If you need to further customize the Slack alert, you can uncheck the "Use default message" option and construct the entire contents of the Slack alert.

image
image

Email Alerts

For each event, you can configure the email address the alert gets sent to, email subject, and body of the email.

image

Webhooks and Zapier

The Alerts in the Settings Menu not only reflect our ready-built Slack and Email notifications, but also reflect Events that can trigger both Webhooks and Zaps with Zapier. If you want to get extra fancy, like adding to email lists or setting off journey's in your marketing automation tools, check out our guides on Zapier and Webhooks:

  • Creating a Zapier Zap with Chargebee Retention
  • Using Webhooks

Was this article helpful?