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  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page
    • Integrate Chargebee Retention via Chargebee.js
    • Installing Chargebee Retention via the pre-cancel API
    • Estimating Engineering Time & Effort
    • Processing Cancels and Offers
    • Configuring Cancel Management without a Billing Integration
    • Configuring Offer Management without a Billing Integration
    • Passing Data to Chargebee Retention
    • Chargebee Retention Field Mapping
    • Setting up a Custom Domain
    • Save and Cancel Return URL Setup
    • Activity Log and Error Reporting
    • Display Revenue in Reports
    • Using Webhooks
    • Manage Alerts
    • CSS Reference
    • Setting up multiple apps (Enterprise Plan)
    • Removing test sessions from reporting
    • External Reason Key
    • Billing Admin User Role
    • The Essentials Plan
    • Managing your Chargebee Retention Plan and Usage Limits
    • Adding Chargebee Retention to ReCharge's Affinity Theme
    • Managing your team in Chargebee Retention
    • Managing Teams to Control App Access

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. Save and Cancel Return URL Setup
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  1. Retention
  3. Settings and Installation
  5. Navigating the Chargebee Retention Settings Page
  6. Save and Cancel Return URL Setup

Save and Cancel Return URL Setup

The Save and Cancel Return URLs are critical to your Chargebee Retention setup, as these links determine where your customers will get routed to after they click Cancel or Nevermind on the page. We provide a few options for configuring these URLs. Typically our customers who use the Chargebee Retention.JS to initiate a cancel session will pass these URLs in fields that get mapped into Chargebee Retention. You can configure the fields for each of these URLs in Settings > Field Mappings.

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Configuring URL Fields

Once you have mapped the URLs here, they will be set as the default URLs in your Global URLs under the Settings > Setup.

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These Global URL Configuration will be selected by default when you go to edit your Page Settings for new pages (note existing URL configurations at time of this release will not be updated automatically).

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You also have the option to override the Global URL at the page level and fill in your own URL or link these buttons to Confirmation Pages that you configure.

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If you select the Confirmation Page, you will be presented with an additional drop down to select which page you would like to have connected to that button. Be sure to review our article on Confirmation Pages for more details on how this work.

We present each of these three dropdown options now everywhere in the retention app where a URL field is presented. You can choose to have individual URLs for each of your Offers or use the global default in the Offer Editor as well.

Editing a URL field in Chargebee Retention

You can update these URLs by either plugging in a static URL or by selecting the "globe" icon which will provide a list of all field types that are mapped as URLs.

Note

You must provide a valid URL structure here, otherwise the settings will not save and an error message will be shown.

The "lightning bolt" field editor allows you to pull in dynamic URL variables into Chargebee Retention. These work by adding a ? and the field reference, then embedding after the "=" as shown below.

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If you have any questions about the Cancel Confirmation and Save Return URLs please contact retention-support@chargebee.com.

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