Analyze customer retention metrics like the Deflection Rate, Save Rate, and Retained Revenue. Capture all future downstream repurchases attributed after the initial cancel attempt. A/B test and directly compare Total Retained Revenue between your in-house cancel flow and Chargebee Retention. Measure the increase in incremental retained ARR and rate per session for forecasting retention initiatives.

All EAP participants are entitled to complete onboarding managed by an expert implementation consultant (including Essential plans) with waived onboarding fees (up to $5,000 value). Only valid for the first 10 eligible applicants. Annual Commitment is required with a 90-day opt-out period. Chargebee Retention EAP participants agree to the use of logo and deflection lift results in an EAP-specific case study. Only Chargebee Billing (v2 portal) merchants are eligible to participate in Bypass and Lift EAP.