Tackling Churn
Certified Expert in Churn Management
Learn to track, manage and prevent churn by acquiring skills to identify potential churn indicators and implement proactive retention strategies to address them.
  • 100% Online
  • Engaging video modules
  • 100% Free
  • Lifetime access


In today's business landscape, success isn't just about acquiring new customers; it's also about retaining existing ones. Deal cycles have become longer and more unpredictable since 2022, requiring firms to demonstrate value more effectively.

While businesses used to rely on new customer acquisition for growth, now they must focus on nurturing existing customer relationships. Retaining customers for longer periods is crucial for maximizing Customer Lifetime Value (CLTV) and increasing upsell opportunities. The first step toward becoming a retention-friendly organization is understanding and preventing churn.

This course equips you with the essential skills to identify potential churn risks, understand the drivers behind customer defection, and implement data-driven strategies to foster customer retention. Through practical case studies and interactive exercises, you'll learn how to create personalized win-back campaigns to re-engage at-risk customers.

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  • In this course, you will learn about:

  • Module 1: Introduction to Churn Management

  • Module 2: Tracking Churn Signals (Coming Soon!)

Why Should You Take This Course ?
Predict Churn Risks

Learn to identify early warning signs of at-risk customers and take proactive steps to prevent churn before it happens.

Develop Retention Strategies

Discover proven methods and techniques to develop targeted personalized retention campaigns that address pain points promptly.

Maximize Customer Value

Gain knowledge about leveraging churn analytics and predictive models to retain valuable customers increasing their lifetime value to your business.

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Frequently Asked Questions
What is Certified Expert in Churn Management course about?
The Certified Expert in Churn Management is a comprehensive course designed to equip individuals with the knowledge and skills needed to minimize and manage customer churn. Participants will learn strategies and tactics for identifying defection risks, understanding the drivers behind customer churn, and implementing data-driven techniques to mitigate churn.
Who is Certified Expert in Churn Management course for?
This course is ideal for professionals across various industries responsible for managing customer relationships, retention, and revenue growth, including customer success managers, product managers, marketing professionals, business owners, and anyone seeking to enhance their understanding of churn management principles and techniques.
What can participants expect to learn from the Certified Expert in Churn Management course?
Participants will gain proficiency in analyzing customer churn behavior and crafting personalized win-back campaigns. The course covers topics such as understanding different types of churn, navigating challenges of churn, top Reasons for cancellations,tackling Churn with the Track-Act-Prevent framework, etc. By the end of the course, participants will have a 360-degree understanding of churn management best practices.
How is the Certified Expert in Churn Management course delivered?
The course is online and self-paced, allowing you to take it from anywhere and at any time.
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