Unlink Play Store Integration 

You may have to unlink your play store integration with your Chargebee site for a variety of reasons such as relinking the app with the existing Chargebee site, associating the app with another Chargebee site, or even discontinuing app usage.

Unlinking the app results in the following details being deleted from your Chargebee site:

  • App credentials
  • Connection keys
  • Connection Logs

While this information is deleted from your Chargebee site, any data that is part of the app integration including subscriptions, customer information, and purchase tokens are saved indefinitely. This can be used if you choose to re-link your app with Chargebee or for audit purposes. Additionally, you will receive an email with a link using which you can download the CSV file with purchase tokens.

Follow the steps below to unlink your app integration with Chargebee:

  1. Login to your Chargebee site and navigate to Settings> Third-party Integrations from the main menu.

  2. Click Mobile In-App Subscriptions to view your Playstore store integration.

  3. Click Unlink Integration from the Sync Overview page.

  4. Click Confirm to unlink the app.

After the app is unlinked from your Chargebee site, you will shortly receive an email with a link that can be used to download a CSV file with purchase tokens.


The link within the email is active for a period of 60 minutes from the receipt of the email and we recommend that you download the file immediately.

Delete Subscription Data 

A customer can choose to delete subscription data from a Chargebee site. Follow the steps below to delete data:

  1. Login to your Chargebee site and navigate to Settings > Configure Chargebee.

  2. Click Delete or Repopulate Test site data.

  3. Click Delete all Data

  4. Click Confirm to complete your delete action.

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