Docschargebeedocs

HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide
    • Essentials Trial FAQ
    • Getting to know the Experience Manager
    • Chargebee Retention Category & Reasons
    • Editing Your Cancel Page
    • Edit your Cancel Page Template
    • Chargebee Retention Glossary
    • Retention Workflow Session Fees

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Cancel & Offer Confirmation Page
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Cancel & Offer Confirmation Page

Cancel & Offer Confirmation Page

Chargebee Retention allows you to present your customers with a confirmation page when they complete a Retention session as a way to confirm that the user has canceled their subscription and/or accepted an offer. This page allows you to present a custom and branded message after a user clicks on a URL button destination that lets them know about the terms of their cancelation or offer and gives them an option to return to their account.

image

You can manage this page in the Experience Manager under Libraries > Confirmation Pages.

image
Here you can either edit the Default Page or create a new page.

image
The editor allows you to configure the various aspect of this page and customize the messaging / buttons as you see fit. Once you have built your page, you can navigate to Experiences > Page Editor > Page Settings and assign the confirmation page to one of your Experiences.

image

Here you can choose to set the Nevermind and Cancel button destination to either a Cancel confirmation URL, Global URL configuration, or a Confirmation page. When you select Confirmation page you get a list of the pages you have selected to choose from.

image

This will route the button from this Experience to that Confirmation page. Note, if you are using URL redirects to process cancels, this page is not recommended because the cancel url will have to be moved to the confirmation page button, which could lead to user friction. This page works best if you are billing integrated customer or are processing cancels via webhook or email.

If you have any questions about Cancel confirmation pages, please contact retention-support@chargebee.com.

Was this article helpful?