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How to void a write-off invoice

Problem Statement

A write-off invoice creates a credit note as an adjustment against the invoice. To void an invoice that has been written off, you must remove the adjustment credit note linked to it before you can void it.

Solution

Configuration steps

  1. Go to the Adjustment Credits section of the invoice that was written off.
  2. Click ... on the right and select Remove.
Remove adjustment credit note from invoice
  1. Check the invoice status change and click Confirm.
Confirm removal of adjustment credit note
  1. Go to the Invoice section and select Void the invoice.
Void the invoice option

Additional Information

  • Video walkthrough of the above steps.
  • To regenerate a voided invoice, refer to this article.

Note

When an invoice is written off, an adjustment credit note is created for the invoice value, which appears under bad debt. Once you remove the adjustment credit note, the amount is reversed and recorded under the bad debt reversal column of the account summary report.

Related Articles

Can I include an additional charge after the invoice has been generated?
How to generate an invoice for a customer?
What are the limitations of voiding and regenerating an invoice?
Unable to delete an invoice or a credit note. Error 'This operation is not supported'

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