What are the limitations of voiding and regenerating an invoice?

Problem Statement

You cannot void your customer's invoice, or you cannot see the Regenerate invoice option after voiding an invoice. This article explains the limitations for both operations.

Solution

Void limitations

You cannot void an invoice when:

Credits or payments are associated with the invoice — Remove the payment from the invoice first.

Note:

Total Excess Payments for a specific customer

Removed payments are added to excess payments. We have updated our summary box to provide a more streamlined user experience. Hyperlinks have been added for easy access to related information. Total Excess Payments in the Summary Section is available at the top of the Customer details page and shows the total amount due for a customer, with a hyperlink to the details. Refer to this link for more details.

The invoice moves to Payment Due status — A corresponding credit note is created for the invoice to be voided.
The invoice is "Deleted" — Void is not available.
The transaction state is In progress — The invoice is in Payment Due status and cannot be voided.
- Check whether webhook events and payment method are enabled.
- Contact your gateway regarding the in-progress state.

Note:

Voiding an invoice is an irreversible action.

Regenerate limitations

You cannot regenerate an invoice when:

The invoice was created with credits applied — Regeneration is not supported.
The invoice is not in the current term — Regeneration applies only to the current term.
It is a one-time invoice — Regeneration applies only to recurring invoices. Use the Add Charge option to create another invoice.
The invoice has pro-rated unbilled charges — Regeneration is not supported.
Invoice consolidation is not enabled — When regenerating, options like Invoice now and Add to unbilled charges may not appear. For example, if an invoice was canceled due to "no card" and the subscription was reactivated, charges are applied to the Unbilled section (near the action panel on the right). Subscription changes trigger pro-rated charges that add to unbilled charges.