Error - Customer email id not present

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How to bulk upload a customer details?

Can I skip the invoice email from being sent to the primary address?

Summary

This error occurs when you haven't updated or entered a primary email address under the "Customer Details".You will see this error message even if you have entered the billing, shipping, and additional contact email where the primary email address field is empty.

Ensure that you have the primary email address present with the customer record. You can do this through the UI, API, or the Bulk operation.

Note: If you don't have a primary email you can fill in any email address.

Example, no-reply@domain.com

To update the email address to a customer record from the UI, Go to Dashboard,

Customers

Choose the customer

Click Change Customer Details

Enter the Email address

Click on Update customer

You can also perform this action via the API.

To bulk upload email addresses to your customer record, Go to

Settings

Import and Export Data

Choose a bulk operation

Customers

Update Customers

Download the sample CSV

Enter the details

Upload the CSV

You can find the detailed steps in this document. Once the action is done, all the customers mentioned in the CSV will have the email addresses attached to their records.

After this, you will be able to send out emails to your customers.

Note:

• Adding a Billing Contact - Your customer receives only payment and invoice related emails

• Adding an Account Contact - Your customer receives an account or subscription-related email

• Adding an Additional Contact - Your customers can have additional users to receive a copy of their emails.

To know more about this, click here.