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  1. Billing
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  6. Pause Subscriptions
  1. Billing
  3. Subscriptions
  5. Articles and FAQ
  6. Pause Subscriptions

How can we pause a subscription?

Scope

What is the use of pause subscription in Chargebee?

How to configure pause subscription for my site?

What happens if I disable pause subscription?

Summary

Your customers may want to pause their subscription temporarily instead of canceling it altogether, for the following reasons:

  1. They might not want to use the service for a short span of time

  2. They might not be present at the location temporarily, for example, when they are going on a holiday

  3. They might not have used the service for a month and would like an extension for the current term

Navigate to Settings > Configure Chargebee > Billing LogIQ > Customers & Subscriptions > Pause Subscription.

Solution

The Pause Subscription feature allows you to temporarily pause a subscription and resume it when needed. To enable the Pause Subscription option in your account, navigate to Settings > Configure Chargebee > Billing LogIQ > Customers & Subscriptions > Pause Subscription. Next you can configure the default settings to handle the subscriptions, invoices, and charges when subscriptions are paused and resumed.

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A subscription can be paused in 3 ways:

1. Via the web interface: The Pause Subscription button is available on the subscription details page under the actions panel.

Classic UI

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Leap UI

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The default settings defined in Chargebee settings will be pre-loaded. You may change it if required.

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2. Via APIs: You can use the Pause a Subscription and Resume Subscription APIs.

3. Via portal: If the portal V2 is enabled for your Chargebee site, your customers can pause a subscription from their portal account.

Note: A subscriptions can only be paused if it is in the active state.

When you want to disable this Pause subscription, keep in mind

  • You will no longer be able to pause subscriptions.

  • Subscriptions that are currently paused will resume as scheduled, or can be resumed manually.

  • Override settings under 'Default Resume settings' will not apply, and Chargebee's default resume settings will be applicable when a subscription resumes.

Related Articles

Can I cancel a paused subscription?

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