Pay Now

Pay Now allows you to initiate the request for instant payment for all unpaid invoices.

Currently, this feature works via email. You can send emails to your customers via Chargebee with the button/link for Pay Now. It redirects your customer to Chargebee's Pay Now page, which lists the invoices due for payment.

The emails can be sent to an individual or a segment of customers.

Request for payment via email

As mentioned earlier, your customers will receive email notifications from Chargebee, enabling them to pay for the unpaid invoices via email almost instantly.

There are two ways to collect payment from your customers via email notifications using Pay now:

1. Send email to multiple customers

You can send email notifications to all your customers who have unpaid invoices. Here's what you need to do:

Step 1: Search for customers

After logging in to the Chargebee user interface, click Customers.

Use the filter Has unpaid invoices to narrow down customers who have unpaid invoices (status of the invoice will be either Payment due or Not paid).

Step 2: Configure and send email

Click Email Customers to initiate the process of sending emails to the filtered set of customers who have unpaid invoices.

2. Send email to an individual customer

To inform an individual customer to pay for their unpaid invoices, navigate to the customer details page and click Request Payment to send an email requesting payment.

The option Request Payment will appear on the customer details page only if the customer has unpaid invoices.

You can review the content before sending the email.

Accept payments

The link/button included in your customer's email will redirect them to Chargebee's Pay Now page.

On Chargebee's Pay Now page, your customer will find the list of unpaid invoices.

Your customers can either pay for all the invoices listed or select a few and make the payment.

They will be prompted to enter their payment details to make the payment immediately.

For payments, your customers can either add a new payment method or continue with what they have saved already. If your customer is making the payment using a new method, they can choose to use the same method later.

Additionally, your customers can save a newly added payment method as Primary or Backup.

3D Secure payments

When your customer selects the invoices to pay, they might be asked for verification. This is possible if your business is based in Europe or has a significant customer base in the EEA. In such cases, the customer might have to go through a 3D Secure verification to complete the payment.

Add Pay Now in emails

The Pay Now option can be added to the following emails sent by Chargebee:

• Payment failure notification
• Dunning
• Invoice receipt (if the invoice is already paid, the Pay Now button will not be available)
• Net-D

If email notifications are enabled in your Chargebee site, a Pay Now button will appear in your customer's email. Navigate to Settings > Configure Chargebee > Email notifications, and here, the Pay Now button can be added to the following email notifications:

• Payment terms (Net-D)
• Dunning management profiles and payment failures
• Invoice receipt

Editing any of the above emails will give you the option to add the Pay now button.

The button will be included in the copy of the email your customers receive.

• Dunning Management Profiles & Payment Failures
• Invoice Receipt

Editing any of the above emails will give you the option to add the Pay Now button.

The button will be included in the copy of the email your customers receive.